Cluster learning & Quality Manager_ Crowne Plaza Amman
About the job
We are seeking a dynamic and experienced Cluster Learning & Quality Manager to join our team. This role is pivotal in driving the learning and development initiatives across our hotels, ensuring high standards of quality and consistency in service delivery. The ideal candidate will be passionate about training and development, with a keen eye for quality assurance.
Key Responsibilities:
- Develop and implement comprehensive training programs for all levels of staff across the cluster, ensuring alignment with brand standards and business objectives.
- Conduct regular quality audits and assessments to identify areas for improvement and ensure compliance with operational standards.
- Work closely with the hotels L&Q team to identify training needs and create tailored learning solutions.
- Facilitate workshops, training sessions, and e-learning courses to enhance staff skills and knowledge.
- Monitor and evaluate the effectiveness of training programs, making adjustments as necessary to achieve desired outcomes.
- Collaborate with the HR team to support career development and succession planning initiatives.
Qualifications:
- Bachelor's degree in hospitality management, Human Resources, or a related field.
- Minimum of 5 years of experience in a similar role within the hospitality industry.
- Proven track record in designing and delivering effective training programs.
- Strong understanding of quality management principles and practices.
- Excellent communication, presentation, and interpersonal skills.
- Ability to work collaboratively with diverse teams and manage multiple projects simultaneously.
At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?
Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike.
Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
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