الوظيفة

Project Assistant, Case Management

الوصف ومتطلبات الوظيفة

~~Open to Internal and External Candidates

                    Position Title : Project Assistant, Case Management ( 4 positions)
                          Duty Station : Amman – Jordan
                        Classification : General Service Staff, Grade G5
            Type of Appointment : One Year Fixed Term Contract, with possibility of extension
        Estimated Start Date : As soon as possible
                    Closing Date 
Vacancy no :
: December 17, 2019
JOR/071/2019

 Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

The United States Refugee Admissions Program (USRAP) operates world-wide with a target of providing resettlement opportunities to 50,000 or more individuals each year. IOM provides a range of services and support to the USRAP including, but not limited to, case processing, migration health assessments, cultural orientation training, organized transportation and administration of a travel loan and collections program. Some 1200 multi-disciplinary staff members work in support of the USRAP which has an annual budget in the range of USD 200 million. The Department of Operations and Emergencies (DOE), specifically the Resettlement and Movement Division (RMM), has the organizational responsibility to provide direction, oversight and guidance to IOM’s global support to all resettlement programs.

CONTEXT:

Refugees and Migration (PRM), IOM manages the RSC for Middle East and North Africa (MENA). RSC MENA manages US resettlement activities in Jordan, Iraq, Egypt, Syria, Morocco, Algeria, Tunisia, Libya, Yemen, Oman, Saudi Arabia, Qatar, Bahrain, Kuwait, and United Arab Emirates. RSC MENA prepares applications for adjudication by and provides support to visiting US Citizenship and Immigration Services (USCIS) officers, facilitates security and medical screenings, provides information about arrivals to resettlement agencies in the US and offers Cultural Orientation (CO) training to individuals departing for the US.

Under the general supervision of the Project Coordinator, Case Management, RSC MENA, and the direct supervision of the Project Officer, Case Management, RSC MENA, the Project Assistant is responsible for undertaking and guiding case management activities, with the following duties and responsibilities:

Core Functions / Responsibilities:

• Undertake case management activities in an assigned area or areas, such as file integrity, program access, pre-screening, field team, adjudications support, scheduling or pre-departure services, and, as required, guide and monitor teams of Project Clerks and Project Assistants in organizing and completing case management activities in an assigned area. 
• Efficiently and effectively manage refugee case files and medical records, including, if assigned, verifying the creation of new case files, the timely and accurate distribution of case files, that all returned files are promptly filed, that the file tracking system is used to keep comprehensive track of files, and that files are scanned and transformed into travel packets as needed.
• Undertake refugee form fill and casework interviews for the purposes of recording case histories and biographical information, including, if assigned, correctly entering data into the Worldwide Refugee Admissions Program System (WRAPS) and other databases, verifying information previously entered, such as biographic and family information, and, as needed, scanning, photocopying, attaching and filing documents, translating documents, and photographing applicants in accordance with established Standard Operating Procedures (SOPs).
• In coordination with supervisors, organize and schedule refugee appointments, including, if assigned, running ad hoc reports, creating schedules in WRAPS or another database, entering schedule data, updating schedules, overseeing the issuance of notifications and confirmation of appointments, arranging interpretation services and assisting with circuit ride logistics.
• In relation to the adjudication of refugee case files, as assigned, assist supervisors in supporting USCIS officers, conduct briefings for refugee applicants, ensuring accurate information is shared regarding timelines, expectations, fraud, malfeasance and case processing, and, as needed, provide interpretation during interviews, perform data entry, provide logistical support and notify refugees of results.
• Verify WRAPS is updated as needed with refugee application data, biographical and other sensitive information such as interview dates, US Citizenship and Immigration Services (USCIS) interview and fingerprint results, medical data and resettlement location preferences, and, if assigned, guide the activation of processes such as program access verification, security checks or assurances as required.
• Utilizing reports, conduct regular quality assurance checks of case files and data in WRAPS to ensure the accuracy of all case information and the RSC’s compliance with all USRAP and RSC SOPs in relation to case files.
• In coordination with supervisors, liaise as needed with other teams and units in RSC MENA and other RSCs. Provide regular reports on the work being accomplished within the team to supervisors and team members.
• Train other Case Management team members as needed to efficiently and effectively manage refugee case files, conduct full refugee interviews, organize and schedule refugee appointments, update WRAPS, conduct quality assurance of files and case data and support the USCIS adjudication.

• Undertake duty travel as needed to participate in refugee interview and USCIS adjudication circuit rides.
• Demonstrate an in-depth understanding of the USRAP, SOPs and WRAPS, as well as the ability to remain professional, impartial and unbiased during all interactions with refugee applicants and colleagues.
• Maintain the confidentiality and integrity of all RSC-related information by implementing control procedures in line with USRAP standards of conduct and data protection rules. Alert RSC management of any non-compliance to SOPs or codes of conduct by RSC staff members.
• Perform such other duties as may be assigned.

Required Qualifications and Experience

Education, Experience & Skills:

• University degree in Social Sciences or related field from an accredited academic institution, with three years of relevant professional experience or Completed High School degree from an accredited academic institution, with five years of relevant professional experience.
• Ability to use own initiative and work under pressure with minimum supervision
• Excellent computer skills - Word, Excel and Internet
• Strong interpersonal and communication skills
• Attention to detail and ability to organize
• Self-motivated and objective driven
• Technical: Delivers on set objectives in hardship situations

Languages

Fluency in English language and Arabic language is required.

Required Competencies

Values

• Inclusion and respect for diversity respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.
• Integrity and transparency: maintain high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.

Core Competencies – behavioural indicators level 1

• Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.

• Delivering results produces and delivers quality results in a service-oriented and timely manner; is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge continuously seeks to learn, share knowledge and innovate.
• Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work.
• Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring and motivational way.

Other

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.
 
Appointment will be subject to certification that the candidate is medically fit for appointment and verification of residency, visa and authorizations by the concerned Government, where applicable, In addition to a clearance from the local government “Court Clearance”.

Only candidates residing in either the country of the duty station or from a location in a neighbouring country that is within commuting distance of the duty station will be considered. In all cases, a prerequisite for taking up the position is legal residency in the country of the duty station, or in the neighbouring country located within commuting distance, and work permit, as applicable.

Very important:

• A Project Assistant, Case Management must be ready, willing and able to travel to and work in temporary field operations primarily in Baghdad, Iraq, but also in other countries, and to pass all security and medical clearances required to work in those locations.
• The successful candidate for this position will be responsible for assisting with USRAP RSC processing activities in Baghdad, Iraq and other processing sites in the region. The candidate is expected to regularly take part in processing trips, or “circuit rides” on a temporary duty, or "TDY" basis.
• This appointment is subject to the successful applicant obtaining a US Government security clearance, medical clearance, UG Government Foreign Affairs Counter Threat (FACT) certification and Safe and Secure Approaches in Field Environments (SSAFE) certification.

How to apply:

• Interested Internal Candidates are required to submit their updated IOM Personal History (PH) Form or E-recruit Internal Candidate profile generated from PRISM Portal together with their motivation letter (separate sheet) to [email protected] by December 17, 2019 indicating the Vacancy Notice Number and Position Title in the email subject line.  Any application without this information in the subject line will not be considered.    

Kindly use your IOM email account for us to easily identify that you are internal candidate (first tier candidate) referring to this advertisement and VN Number.
 
• Interested External candidates are invited to submit their applications via Akhtaboot website, by December 17, 2019 at the latest, referring to this advertisement VN# 128118 (VN/JOR/071/2019)

IOM Amman only accepts online profiles duly completed applications from external candidates submitted through Akhtaboot website.

 
Only shortlisted candidates will be contacted. You can track the progress of your application on your personal application page in the Akhtaboot website.
 
For further information, please refer to: http://www.iom.int/

Posting period:
From 03.12.2019 to 17.12.2019

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