الوظيفة

Sales Expert

الوصف ومتطلبات الوظيفة

Role and Responsibilities

Job Location: QAIA | Duty Free

• Introduce a new brand to consumers implementing an effective communication plan targeted to different audience groups.

• Lead and drive full conversion from the old to new product of maximum target users, in line with company standards and protocol

• Support existing users in their purchasing journey by replying to their various inquiries

Scouting:

• Understand various target consumer profiles

• Identify for whom the product could be relevant

• Appropriate right message based 

Building Rapport:

• Establish and Maintain Interpersonal Relationships to communicate the new product to potential consumers

• Influence target consumer through understanding needs and personal benefits of the product for each target consumer group

• Activate leads introduced through various sources to drive conversion to new product

Selling & Conversion:

• Explain Product key features including but not limited to:

• Appropriate usage (product demo/guided trial)

• Provide the appropriate content and messaging based on consumer profile

• Explain warranty

• Explain follow up procedures, customer care channels and understand consumer preference

Guided Trial:

• Explain the key message on behalf of the company while building relevance to the brand and consumer

• Take consumer through guided trial of the product/product demo

• Understand & explain hyper care journey to consumer and address consumer concerns through the conversion journey

• Collect consumer feedback on the experience and product

• Collect consumer personal information and their consent to be communicated via their preferred channel

Feedback & Report:

• Proactively share experience and feedback with other team members

• Provide feedback that can help improve our capabilities

• Collect statistics of trial activities & keep the database constantly updated

• Add consumers to all appropriate company correspondence/ relevant communication upon confirmation of the consumers consent

Stocks handling:

• Manage stocks handling and storage at product required temperature

• Ensure that you manage your stock allocation levels to ensure you have sufficient product at all times to meet the needs of consumer base

Background / Experience

• Hotel management / Customer Service / Customer Care Frontline Staff

• PR / Marketing / Business Administration / Publicity (Flexible with other backgrounds if the person reflects leadership skills)  

• Good balance between people oriented & results driven, cost-conscious, active listener

Preferred Skills

• Customer oriented mindset

• Effective Time management

• Priority Setting

• Sound Judgement and decision making

• Quick Learner

• Active Listening/Empathy

• Problem Solving

https://www.akhtaboot.com/ar/%D8%A7%D9%84%D8%A7%D8%B1%D8%AF%D9%86/%D8%B9%D9%85%D9%84-%D9%88%D8%B8%D8%A7%D8%A6%D9%81/%D8%B9%D9%85%D8%A7%D9%86/122224-Sales-Expert-at-Khoury-Group

متطلبات الوظيفة

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ساعات العمل

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