Coordinator Riders

About the job

About The Opportunity

What’s On Your Plate?
 

• Serve as the primary contact for riders
• Monitor and enhance rider performance and compliance
• Track and report on riders' performance metrics
• Collaborating with riders to resolve their issues
• Supervise daily operations and address operational issues promptly
• Call riders and Conduct weekly roundtable meetings alongside Rider Engagement Specialist
• Assist dispatchers with rider-related communication
• Oversee and optimize the entire order cycle
• Create and read reports using Looker, Google Sheets, and Docs
• Facilitate feedback loops between riders and management
• Coordinating with riders to solve customer or vendor’s order-related issues and making sure to investigate and do the needful
   

What Did We Order?
 

• Bachelor's degree in Logistics, Business Administration, or any relevant field
• 0-2 years of experience in Operations/Customer Care or the food/grocery tech industry
• Proficient in Google tools: GSheet, GDoc, GSlides, GForms, (Specifically GSheets)
• Strong communication skills, both written and verbal
• Strong conflict management skills, capable of handling severe cases involving riders
• Ability to work collaboratively in a team environment
• High emotional intelligence to understand, use, and manage emotions positively
• People management skills: Experience in managing big groups of people

apply now:

https://careers.deliveryhero.com/job/coordinator-riders-in-amman-jordan-jid-2405