Spanish Speaking Customer Service Representative

About the job

Job Title: Bilingual Customer Service Representative (Spanish/English)

Location: Amman, Jordan.

Company: Detroit Axle.

Employment Type: Full-Time

About Us: At Detroit Axle, we are dedicated to delivering exceptional customer experiences and fostering a diverse, inclusive workplace. We are seeking enthusiastic and skilled Bilingual Customer Service Representatives to join our team and help us maintain our high standards of customer service.

Position Overview: In this role, you will be the voice of our company, providing top-tier service and support in both Spanish and English. You will handle customer inquiries, resolve issues, and ensure a positive experience for our diverse clientele. Your bilingual skills will be essential to your success and our customer satisfaction.

Key Responsibilities:

• Deliver outstanding customer service via phone, email, and chat in both Spanish and English.
• Address and resolve customer inquiries, complaints, and issues with professionalism and efficiency.
• Provide detailed information about products and services, assist with order processing, and troubleshoot problems.
• Keep accurate records of customer interactions and transactions.
• Collaborate with team members to enhance service quality and customer satisfaction.
• Stay informed about product updates and company policies to offer informed support.

Requirements:

• Fluency in Spanish and English (both written and spoken) is essential.
• Previous experience in customer service is preferred.
• Strong communication and interpersonal skills.
• Excellent problem-solving abilities and attention to detail.
• Ability to multitask and manage time effectively.
• Proficient with computer systems and customer service software.
• High school diploma or equivalent required; a college degree is a plus.

How to Apply: Send your resume and a cover letter detailing your qualifications and interest in this role to [email protected]

with the subject line "Bilingual Customer Service Representative Application."