Protection Assistant - Receptionist
About the job
The individual will report directly to the Project Manager. Your main duties and responsibilities will be:
- Reply to all incoming calls (internal or external) from beneficiaries and employees in a professional manner.
- Document all beneficiaries’ incoming calls and document all inquiries and problems.
- Register all visitors’ names and their data using DRC special database system.
- Welcoming all visitors, beneficiaries or employees in a tactful way.
- Ensure to provide a perfect service to all beneficiaries with full-up-to-date information.
- Keep the reception organized and clean.
- Disseminate leaflet and Information to all walk-in case so they are aware of DRC services
- Support with Outreaching and conducting Surveys when needed
- Other responsibilities as requested by the direct supervisor.
- Support DRC Jordan accountability efforts in ensuring that beneficiaries are aware of the proper CFM channels to report complaints and feedback.
- Check the CFM complaints box in the community center and support in receiving and logging in person complaints as per internal procedures.
- Assist in conducting the MEAL activities that requires physical presence by MEAL such as post and end-line assessments.
- Support with Outreaching and conducting Surveys when needed
About you
- Bachelor degree in community service or any related field
- At least 1 year relevant work experience with similar functions, including basic work with Reception role;
- Strong people skills, particularly verbal and written communication;
- Basic ability to work with computer and office software packages (MS Word, Excel, etc.)
- Conscientious and efficient in meeting commitments;
- Shows persistence when faced with difficult problems or challenges;
- Familiarity with DRC program and operational procedures a plus.
- Outspoken person able to inform about community center services.
In this position, you are expected to demonstrate DRC’ five core competencies:
Striving for excellence: You focus on reaching results while ensuring an efficient process.
Collaborating: You involve relevant parties and encourage feedback.
Taking the lead: You take ownership and initiative while aiming for innovation.
Communicating: You listen and speak effectively and honestly.
Demonstrating integrity: You act in line with DRC’s vision and values.
Application process
All applicants must upload a cover letter and an updated CV (no longer than four pages) in English. Applications sent by email will not be considered.
Location: 1 position in Madaba - 1 position in Ma’an
Closing date for applications: 20-9-2024
apply now:
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