The position holder is responsible for ensuring a smooth acceptance of passengers through participating in the passengers’ travel experience providing the needed services (check-in, Boarding, Transfer, Baggage Services …etc.) prior and post the passenger’s flight.

Carrying out passengers check-in process within the set time limitations

Checking the serviceability of check-in counters and reporting any malfunction.

Displaying the required security and safety notifications at the check-in counters Preparing check-in counters

Keeping documents and information secured from unauthorized use in accordance with the set regulations and regulatory requirements

Handling passengers’ embarkation process in due time as per the set procedure (crown class, special needs, etc.)

Implementing the process of reporting the passengers to baggage security control in due time

Handling the delayed flights as per the set procedure

Performing the required flights related Announcements in due time

Preparing the required documents (limited release tags, Cabin baggage tags, indemnity forms ,etc.) to be available during the boarding process and to be collected after completion of boarding process

Carrying out transfer check -in process for passengers and their baggage within the set time limitations

Recording and handling baggage claims for destruction, loss, damage or delay, as per the set procedures

Carrying-out baggage claims handling process for Customer Airlines as per the signed agreement 

Preparing baggage services counters with the required labels, voucher, forms, etc.

Skills

• Very good command of English and Arabic language

• Computer skills

• Quality and security consciousness

• Ability to work under pressure

• Customer services skills

Education

Business administration or any related field.

https://careers.royaljordanian.com/en/jordan/jobs/airport-services-agent...