وظائف الخليجوظائف بيت قطر
Insurance Telesales Agent
Insurance Telesales Agent
الوصف الوظيفي
Purpose of the Role:
- Provide excellent customer service by handling outbound calling interactions in a professional manner to promote and sell insurance products (life and general insurance) to customers
Authority and Decision Making:
- Execute customers’ requests as per agreed procedure
Key Interactions:
- Internal – Other functions within Customer Contact Centre, Branches, other departments in CBIS and CB
- External – Customers
Key Accountabilities:
- Take and process orders in an accurate manner
- Handle grievances as required
- Go the “extra mile” to meet sales quota and facilitate future sales
- Keep records of calls and sales and note useful information
- Generating and qualifying leads from cold calling
- Managing, tracking and following up on leads by calling them
- Meeting monthly and quarterly sales goals in accordance with goals
- Creating and updating activity reports
- Handle queries and complaints to ensure quality of resolution within TAT.
- Perform cross sell, digital migration or other initiatives as required
- Seek and promote feedback from customers via CSAT or survey for quality improvements.
- Immediately escalate potential risk issues or customer dissatisfaction to Team Leaders.
- Providing accurate and complete information to customers
- Prepare and pass on in a timely manner all documentation relevant to the call for action by the unit/concerned department.
الوصف الوظيفي
المهارات
Minimum Experience:
- 3 years in Insurance Industry
Knowledge, & Other skills:
- Excellent communication and interpersonal skills.
- Excellent time management and work under pressure.
- Good typing and telephony/email skills.
- Good command of oral English language plus one other ‘home’ language or Arabic
- Proven experience as telesales representative or other sales/customer service role
- Proven track record of successfully meeting sales quota preferably over the phone
- Good knowledge of relevant computer programs and telephone systems
- Ability to learn about products and services and describe/explain them to prospects
- Excellent communication and interpersonal skills
- Cool-tempered and able to handle rejection
- Outstanding negotiation skills with the ability to resolve issues and address complaints
المهارات
تفاصيل الوظيفة
- منطقة الوظيفة
- الدوحة, قطر
- قطاع الشركة
- البنوك
- طبيعة عمل الشركة
- صاحب عمل (القطاع الخاص)
- الدور الوظيفي
- المبيعات
- نوع التوظيف
- دوام كامل
- الراتب الشهري
- غير محدد
- عدد الوظائف الشاغرة
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