Contact Center Executive

15 يناير، 2023

0 0 دقيقة واحدة

الوصف الوظيفي

•Engage in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.

•Take full responsibility on digital activities.

•Participating on CLM reports preparation

•Respond efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.

•Build lasting relationships with clients and other call center team members based on trust and reliability.

•Utilize software, databases, scripts, and tools appropriately.

•Understand and striving to meet or exceed call center metrics while providing excellent consistent customer service.

•Make sales or recommendations for products or services that may better suit client needs.

•Take part in training and other learning opportunities to expand knowledge of company and position.

•Adhere to all company policies and procedures.

•1-3 years of experience

•Should be customer-focused, detail oriented, and efficient

•Polite, reliable, knowledgeable, and adaptable

•Totally aligned with the Group’s / Division’s Corporate Strategies

15 يناير، 2023

0 0 دقيقة واحدة