Social Media Moderator

24 أغسطس، 2023

0 1 دقيقة واحدة

Job Title: Social Media Moderator

Job Type: Full-Time

Company Overview:

Al-Safa Group is seeking a proactive and detail-oriented Social Media Moderator to join our team. As a Al-Safa Group team member, you will play a pivotal role in maintaining a positive and engaging online presence for our brands across various social media platforms.

Responsibilities:

Monitor social media channels and online forums to ensure that user-generated content and discussions align with our brands guidelines and community standards.
Review and moderate user-generated comments, posts, and messages on platforms such as Facebook, Twitter, Instagram, LinkedIn, YouTube, and others.
Respond to user inquiries, comments, and messages promptly, providing accurate information, assistance, and support as required.
Identify and escalate any inappropriate or potentially harmful content, comments, or activities to the appropriate internal teams for further action.
Foster a positive and inclusive online community by encouraging constructive discussions, acknowledging user feedback, and addressing concerns with professionalism.
Collaborate with the marketing and customer service teams to ensure consistent brands messaging and alignment across social media channels.
Monitor industry trends, news, and conversations to identify opportunities for engagement and content creation.
Provide regular reports and insights to the management team regarding user interactions, trends, and feedback.
Assist in the creation and execution of social media campaigns, contests, and initiatives to drive user engagement and brands loyalty.
Stay up-to-date with best practices and developments in social media moderation, content creation, and community management.

Qualifications:

Bachelor's degree in Marketing, Communications, or a related field (preferred).
Proven experience as a social media moderator, community manager, or related role.
Strong understanding of various social media platforms, their features, and user behavior.
Excellent communication skills, both written and verbal.
Proficient in using social media management tools and analytics platforms.
Detail-oriented and able to handle sensitive and potentially challenging situations with tact and professionalism.
Ability to work independently and as part of a team, managing multiple tasks and priorities.
Strong problem-solving skills and the ability to adapt to changing situations.
Passion for staying up-to-date with social media trends, online behavior, and internet culture.
Experience in content creation, graphic design, or video editing is a plus.
Familiarity with brands guidelines and the ability to maintain consistent brands messaging.