وظائف تنقيب الاردنوظائف في الاردن
Data Center Solutions Engineer
Job Description
Technical Skills
- Adheres to DELLEMC product-specific guidelines, procedures, and best practices.
- Advanced Systems Diagnostic skills to isolate problems among DELLEMC, other OEM vendors, or software and develop appropriate action plans accordingly.
- Prepare test plans including test cases and lab configurations.
- Troubleshoot test failures to determine if the issue is a test, product, or integration.
- Provide documentation of evaluations, best practices, results, and methodologies.
- Adheres to proper escalation procedures.
- Updates CSI at the completion of an event.
- Assure complete customer satisfaction by adherence to the following: Prompt onsite arrival time, Technical expertise, and Professionalism.
- Assist Sales and Pre-Sales in assessing environments and developing the right solution and design.
- Submit accurate and timely expense reports, EAS/CSI updates, and timecards.
- Attends training classes as required to develop and maintain a working knowledge of DELL EMC equipment, software, and OEM equipment and ensure continued valid partnership with DELL EMC
- Solid experience in DELLEMC center solutions such as Storage, Replication, Virtualization, Backup, and Archiving.
- To be able to give customers the needed knowledge transfer when requested.
- To be able to give training to customers on different products.
Qualifications
- BA degree in computer science, computer engineering, or related field.
- 2 plus years experience in DELL EMC Data Center Solutions
- DELL EMC certification is preferable, other vendors' certification is mandatory.
Additional Information
Interpersonal skills
- Technical Savvy and thinks out of the box.
- Solid communication skills in both English and Arabic.
- Adaptable to work on different projects when extended work time is needed.
- Process oriented.
- A team player who works as part of a team to provide services to customers.
- Strong work ethic with good time management skills preferred.
- Used as a reference for advanced setup or complicated issues by other team members.
- Ability to mentor and help DCSU staff
- Very Good English language (verbal and written)
