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Customer Success Lead
We're seeking a dynamic and driven individual to join our team as a Customer Success Lead, contributing to our mission of enabling seamless SaaS integration and superior customer engagement.
Role Overview: As the Customer Success Lead at Takarub, you will play a pivotal role in ensuring our clients' success by guiding them through the setup and integration of our platform. Your primary focus will be on building strong relationships, understanding clients' needs, and providing hands-on support to ensure a smooth and successful onboarding experience. You will work closely with cross-functional teams to ensure client satisfaction, drive adoption, and contribute to the continuous improvement of our product.
Responsibilities:
- Lead a team of Customer Success Specialists to deliver exceptional service to our clients.
- Build and nurture strong relationships with key stakeholders and decision-makers within client organizations.
- Collaborate with Sales and Product teams to ensure a seamless transition from pre-sales to onboarding.
- Understand clients' business objectives and tailor our AI solutions to meet their specific needs.
- Guide clients through the setup, configuration, and integration of the platform into their systems.
- Provide training, documentation, and ongoing support to clients, ensuring they are equipped to effectively use our platform.
- Proactively identify opportunities for upselling and cross-selling based on clients' evolving needs.
- Gather client feedback and insights to help shape product enhancements and improvements.
- Monitor key performance metrics to track client success and identify areas for improvement.
- Act as an advocate for clients within the organization, representing their needs and feedback to internal teams.
Qualifications:
- Bachelor's degree in information technology, or industrial engineering (or equivalent work experience).
- 4 years of experience in a leadership or management capacity, with a proven ability to lead and develop high-performing teams. Experience in hiring, onboarding, and mentoring team members is essential.
- Strong understanding of AI technology and its application in customer engagement.
- Excellent communication and interpersonal skills, with the ability to build rapport and trust.
- Proven track record of managing and driving customer success and satisfaction.
- Exceptional problem-solving skills and the ability to thrive in a fast-paced environment.
- Proficiency in CRM software and customer success tools.
