Customer Services Manager

22 مايو، 2023

0 2 2 دقائق

الوصف الوظيفي

We have an exciting opportunity to join a new, ground-breaking company based in the vibrant city of Dubai. Our client is at the forefront of revolutionizing the property market using cutting-edge technology, AI, VR, and other future tech. If you are a trailblazer with a passion for innovation and want to be part of a team that is transforming the way people buy, sell, rent, and enjoy properties, then this is the opportunity you've been waiting for.

what we offer

A tax-free salary tailored to your experience and educational merits;
Our client is a start-up tech company that is expanding its business in Dubai. This is a chance to join a forward-thinking tech company and contribute to its success story while advancing your own professional career;
Our client offers you excellent healthcare coverage;
All leave and end of service benefits as per UAE Labor Law.

Salary: AED 12000 per month

description

As a member of our clients team, you will have the chance to work with the latest advancements in AI and technology to create immersive virtual reality experiences, enhancing property sales, rentals, and short-term/holiday lets.
Imagine being able to showcase stunning properties to potential buyers or tenants from anywhere in the world, providing them with a realistic and immersive experience that brings their dream home to life. Not only will you be part of shaping the future of the property market, but you will also enjoy the incredible benefits of living and working in Dubai.

As Customer Service Manager in Dubai you will be responsible for:

Provide excellent customer service and support.
Making sure to reply to every guest's message in good time.
Screen and review new/potential guests.
Use internal resources and guidelines to resolve guest issues and create and communicate effective solutions to guests.
Handle early/late check-in/check-out and extension applications and user complaints.
Maintain close communication with the customer until the work order is completed and the customer is satisfied.
Familiar with all company product/process and service tools, collect user feedback to provide a basis for product decision-making.

Salary: AED 12000 per month

Take your career to new heights and be part of an innovative team that is shaping the future of the industry.

المهارات

who you are

You have 1-3 years experience in customer service, preferably in the hotel industry. Therefore you possess strong internal and external relationship-building and communication skills.

You have work experience in various OTAS (Airbnb, VRBO, Booking.com, etc.) or in short-term rental companies (preferred).
You are able to arrange work at different times, including evenings, weekends, and holidays.

skills & competencies:

Bilingual in Arabic and English;
Able to communicate proficiently in written and oral English;
Strong customer service skills;
Eager to solve problems to ensure a positive experience for all guests and customers.