WFP Rome – Audio/Video (A/V) Technical Assistant G3 (2 positions)

WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status, physical or mental disability.

We are seeking to fill two (2) positions of A/V Technical Assistant G3, based in the MSD Division of our Headquarters in Rome, Italy.

Please note that this vacancy announcement is being issued internally and externally.

ORGANIZATIONAL CONTEXT

The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide. The mission of WFP is to end global hunger. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.

In emergencies, WFP gets food to where it is needed, saving the lives of victims of war, civil conflict, and natural disasters. After an emergency, WFP uses food to help communities rebuild their shattered lives. Present in 125 countries, the organization has the global footprint, deep field presence, and local knowledge and relationships necessary to provide access to nutritious food and contribute to the lasting solutions, especially in many of the world’s most remote and fragile areas.

Our Facilities Management Unit of the Management Services division, based in Rome, Italy, supports WFP colleagues in HQ and globally for the provision of guidance, oversight, and support for the management of building facilities.

JOB PURPOSE

The selected incumbent will report to the Senior A/V Technical Associate within the Audio Video team which is part of the Management Services Division within the Facilities Management and Infrastructure team, based in Rome, Italy.

The A/V Technical Assistant will be expected to provide support for the delivery of A/V services throughout HQ, and up-to-date technical assistance on A/V equipment and Simultaneous Interpretation Systems for WFP HQ meetings and events. The role will assist with monitoring and maintaining a wide range of information (e.g. user manuals, set up schedules, maintenance schedule and registers, etc.) that contribute to the effective and efficient delivery of A/V services in the Rome-based WFP Headquarters.

The position requires a reliable, solutions-oriented, and engaged team player who is committed to providing the highest level of quality customer service.

KEY ACCOUNTABILITIES (not all-inclusive, nor exhaustive)

1. Operate A/V facilities and support the attendees during any meeting hosted in the HQ Auditorium and in the other HQ’s meeting facilities and rooms, dealing with the current A/V infrastructure;
2. Provide technical assistances and prepare WFP meetings (in presence, virtual and hybrid) in a timely and correct manner, with flawless, hi-standard experiences for the participants;
3. Contribute to deliver A/V support services in HQ facilities acting both as control room operator and room technical support when needed;
4. Monitor the internal ticketing system for all the items related to A/V, supporting the resolution of any eventual issue or providing technical support to the supervisor or to any other team member as requested, answering and dispatching customer requests in WFP HQ;
5. Compile and check that all the information about the A/V equipment is up to date and accurate within inventories, databases, and archives in order to support senior colleagues in managing those systems;
6. Install, operate and maintain the SAT TV infrastructure and services in WFP HQ;
7. Operate the HQ Videoconference facilities on IP network and liaise with the internal Information Technology department to solve any related issue;
8. According to the maintenance program, carry out the necessary regular maintenance for the A/V equipment installed in HQ in coordination with the maintenance contractors;
9. Support the service contractors with any A/V assistance or new A/V equipment installation;
10. Assist with the design of new A/V installation in HQ and in the field;
11. Perform other duties as requested.

SPECIFIC POST REQUIREMENTS (As required by the Hiring Manager)

Essential:

• Theoretical and practical knowledge of analogue and digital Audio and Video Systems.
• Knowledge of Videoconference systems (e.g. Poly, Cisco, etc.).
• Knowledge of Dante technology
• Knowledge of Audio Video equipment working on IP network
• Knowledge of the most common Simultaneous Interpretation System (e.g. Bosch, Televic, etc.).
• Experience in providing reliable service to a variety of customers.
• Experience and configuration of analogue and digital audio and video mixers.
• Knowledge of Sat TV systems and their issues.
• Experience on Bosch Dicentis multimedia simultaneous interpretation system.

Desirable:

• Knowledge of electrical systems.
• Experience with facilities management/ticketing software.
• Knowledge of Network Device Interface (NDI) or Serial Digital Interface (SDI) technology.

STANDARD MINIMUM QUALIFICATIONS AND EXPERIENCE

Education: Completion of secondary technical school education with a focus to subjects such as Electronics and Telecommunications; Electrotechnics and Automation; Industrial Physics, Information Technology.

Experience: At least 3 years of progressively responsible and proven effective, hands-on experience in deploying, troubleshooting, maintaining, and managing complex and professional A/V systems, Simultaneous Interpretation Systems, Videoconference systems and A/V wiring and distribution equipment.

Language: Fluency (level C) in the English and Italian language.

Knowledge & Skills:

• Technical problem-solving skills.
• Ability to work by objectives;
• Ability to work in a team, and establish effective working relationships with cultural awareness.
• Ability to work under stress and work overtime when required, particularly during high-level events;
• Ability to communicate with diverse internal customers (WFP HQ users not familiar with A/V technicalities)
• Knowledge of safety precautions.

Please note that only applications submitted in English via WFP careers web site will be considered.

WFP LEADERSHIP FRAMEWORK: COMMON STANDARDS OF BEHAVIOUR as outlined in the Generic Job Profile ‘Business Support Assistant G3’ apply

Leads by Example with Integrity:

• Upholds WFP values, principles, and standards: Demonstrates the WFP values, principles and standards
• Respects others and values diversity: Values diversity using respectful and inclusive language
• Stays focused and calm under pressure: Stays focused and calm when under pressure
• Demonstrates humility and a willingness to learn: Shows humility and a willingness to learn and share knowledge, seeking and acting on feedback, and taking up opportunities to develop

Drives Results and Delivers on Commitments:

• Delivers results for maximum impact: Is accountable for the delivery of results
• Delegates appropriately: Seeks guidance and support where needed
• Adapts readily to change: Adapts readily to change adjusting work as needed

Fosters Inclusive and Collaborative:

• Is inclusive and collaborative: Promotes teamwork by sharing ideas and openly raising issues
• Gives timely and constructive feedback: Gives timely and constructive feedback to others
• Builds and shares new perspectives: Listens attentively to others and shares views

Applies Strategic Thinking:

• Communicates and fulfils WFP’s vision: Embraces WFP’s vision and how it impacts their role
• Embraces curiosity and new ways of doing things: Shows curiosity and implements new ways of doing things when relevant
• Analyses and evaluates data: Gathers data and shares knowledge to inform team activities
• Considers the impact of decisions: Asks questions to understand the impact of decisions for their objectives

Builds and Maintains Sustainable Partnerships:

• Builds partnerships: Acts professionally with external partners
• Collaborates to deliver common objectives: Works together with partners to deliver common goals

TERMS AND CONDITIONS

WFP offers a competitive compensation package which will be determined by the contract type and selected candidate’s qualifications and experience.

Please visit http://www.wfp.org and click on: ‘Our work’ and ‘Countries’ to learn more about WFP’s operations.

Applicants must be:

• Italian nationals holding a valid passport and/or identity card.
• EU citizens holding a valid passport and/or identity card; AND with confirmed registration from the Italian police authorities or Registrar’s Office (Anagrafe).
• Non-EU citizens holding a valid Italian Resident Permit i.e. Permesso di Soggiorno. (renewal slips will not be accepted).
• Reside within commuting distance (100-kilometer radius or distance that can be covered within 1.5 hours by car or public transport under average conditions of traffic, weather, and roads) to the office location at the duty station (Via Cesare Giulio Viola, 68/70, 00148 Roma RM), at the time of the application.

For more information on Italian protocol requirements, please refer to: http://www.poliziadistato.it/arcolo/10930

Deadline for applications: 23 May 2023

Ref. VA: 826377

All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.

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