وظائف الخليجوظائف بيت الخليج
Customer Service Representative
Customer Service Representative
الوصف الوظيفي
- Prompt response to customer inquiries via email, WhatsApp and phone calls.
- Conducting outgoing calls and surveys for service quality purposes.
- Building and maintaining profitable relationships with key customers.
- Keeping customers updated on the latest products in order to increase sales.
- Expanding the customer base by upselling and cross-selling.
- Manage the CRM system and conduct business reviews using CRM programs.
- Receiving customer complaints via phone, email & WhatsApp. This also entails answering incoming customer calls regarding payment issues, product problems, service questions, and general customer concerns.
- Escalating to Customer Service Manager (CSM) any serious complaints that customer service specialist (CSS) is not equipped to deal with.
- Identifying common problems and provide possible suggestions for improvement, wherever possible.
- Attending workshops and meetings as required.
- Working with the direct manager on improving unit’s policy & procedure.
- Update customer information in the customer service database as at when due
- Suggest solutions when a product has a manufacture defect.
- Maintaining a polite, helpful, and professional manner at all times.
- Respecting client confidentiality at all times.
- Any other tasks requested by direct manager or management
الوصف الوظيفي
المهارات
- TO BE ABLE TO WORK NIGHT SHIFTS
- Ability to manage time limits. He/she should have the ability to beat deadlines or work within time constraints.
- Sound judgment and excellent problem-solving skills.
- Fluent in English and Arabic is a must.
- A positive attitude and the ability to build relationships with clients.
- The flexibility to work irregular hours, when required.
- Superb written and verbal communication skills.
المهارات
تفاصيل الوظيفة
- منطقة الوظيفة
- الكويت
- قطاع الشركة
- البيع بالتجزئة وبالجملة
- طبيعة عمل الشركة
- صاحب عمل (القطاع الخاص)
- الدور الوظيفي
- خدمة العملاء ومركز الإتصال
- نوع التوظيف
- دوام كامل
- الراتب الشهري
- غير محدد
- عدد الوظائف الشاغرة
- 1
تفاصيل الوظيفة
المرشح المفضل
- عدد سنوات الخبرة
- الحد الأدنى: 1 الحد الأقصى: 3
- الجنس
- ذكر
- الجنسية
- الدول العربية
