Hotel Concierge
Hotel Concierge
الوصف الوظيفي
WHO WE LOOK FOR:
We look for Hotel Concierge team who share a passion for excellence and who infuse that enthusiasm into everything they do in a most sophisticated way towards achieving the goal – to consistently provide an exemplary customer service.
What you will be doing:
• Fill all reasonable in-house guest requests or requirements; anticipate needs, respond to all guest complaints, record such in a timely manner, and take action when needed
• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
• Assure that desk collateral and information for restaurants, activities, attractions, maps and other local attractions are updated and current
• Create focused conversations with guests which identify their personal preferences
• Be proactive and anticipate the complete requirements of each guest in order to make their unique experience a success
• Respond to all guests’ needs and requests, utilizing proper communication skills within resources, and other departments, when appropriate
• Maintain a daily record of all guest requests, reservations and confirmations for guests
• Communicate all important details to management and colleagues regarding internal and external events, resources and possible challenges
• Assists guest in the recommendation, booking and organizing of sightseeing/shopping/arts and cultural activities
• Has thorough information about hotel outlets, facilities and services to assist the guests
• Has through knowledge about the city, attractions, historical places and activities
• Updates and controls sign board information according to the event orders
• Checks arrival times of the VIP guests
• Maintains tidiness of the front of the house and luggage storage room for concierge
• Responsible for receiving, distributing, sending and holding mail and messages
• Ensures precise counting of group luggage upon arrival and departure
• Knows and follows the fire and the safety regulations of the hotel
• Performs other duties assigned by his/her supervisor
If you are interested in joining our team, apply today.
Main Requirement for Concierge – Please include portrait & full body photo with the submitted resume.
الوصف الوظيفي
المهارات
Preferred Qualifications and Skills:
• Preferred at least 1-3 years of experience in a luxury hotel in Concierge/Guest Relations / Front Office responsibilities
• Degree/Diploma in Hospitality Management
• Ability to multi-task in a high-volume environment, utilizing a variety of computer systems to check in and out, run daily reports, select / assign rooms arriving guests, and restaurant / activity / spa reservation systems
• Knowledge of the city, activities, and restaurants. Willing to experience various restaurants and / or activities in the city to gain more knowledge of venues.
• Excellent English written and verbal grammar and composition skills. Arabic speaker is preferred.
• Ability to work from multiple shifts includes Night Shift.
• Ability to understand guest needs and expectations and to deliver superior customer service
• Perform job with attention to details and the ability to organize and handle multiple tasks effectively
• Works harmoniously and professionally with co-workers and supervisors.
• This requirement is expected to start immediately
Main Requirement for Concierge – Please include portrait & full body photo with the submitted resume.
المهارات
تفاصيل الوظيفة
- منطقة الوظيفة
- الدوحة, قطر
- قطاع الشركة
- الضيافة والسكن; خدمات الدعم الإداري; السياحة والمتاحف والمرافق الثقافية
- طبيعة عمل الشركة
- صاحب عمل (القطاع الخاص)
- الدور الوظيفي
- السياحة والضيافة
- نوع التوظيف
- دوام كامل
- الراتب الشهري
- غير محدد
- عدد الوظائف الشاغرة
- 10
تفاصيل الوظيفة
المرشح المفضل
- الجنس
- أنثى
