Business Support Associate (Fleet Data Analysis & Disposal) G6

6 نوفمبر، 2022

0 3 4 دقائق

الوصف الوظيفي

KEY ACCOUNTABILITIES (not all-inclusive)

Fleet Systems Support

• Manage the fleet systems support team to ensure that requests for fleet system support from the country offices are handled efficiently and promptly.

• Conduct regular fleet systems data analysis and advice country offices to for corrective action to maintain high level of data quality (completeness, correctness, and timeliness).

• Ensure vehicle tracking operational data such as VTS devices stock, allocation, airtime etc. are timely updated and reconciled between the VTS platform and the FleetWave FMS data base.

• Develop a ticketing or equivalent system to make sure the fleet systems support team satisfies the needs of the country office and to track the performance of the support team.

• Monitor the fleet systems support requests, respond to complicated and non-routine inquiries, or escalate the problem if additional technical expertise is required.

• Examine the use of FMS by country offices’ Fleet Teams and provide appropriate analysis and solutions to the technical issues faced by the users

• Ensure the FMS system support team are creating and managing users’ profile with the right access levels and according to the FC user profile guideline, maintaining up-to-date user lists and updated master record

• Effectively plan, organize, and manage the work of the fleet system support and disposal team, setting priorities to make sure that tasks are completed in accordance with the requirements of the country offices and the objectives of the fleet center.

• Ensure effective coordination with other units, MSD branches and Global Fleet system team to align activities and maximize collaboration in the digitalization’s and corporate system integration.

• Ensure the disposal of assets in Fleetwave, Wings and Global Equipment Management System (GEMS) updated timely and accurately

• Ensure the vehicle disposal records are complete, accurate and timely updated in all fleet systems database and reconciled with relevant status in the systems

• Regularly perform disposal data analysis by identifying patterns and correlations with fleet management actions to propose improvement on fleet management, disposal methods and related policies

• Ensure effective coordination with GAS and CO team to align activities and maximize collaboration for effective disposal process and lower total cost of ownership of the vehicles to the country offices

• Perform other related duties as required

المهارات

STANDARD MINIMUM QUALIFICATIONS

Education:

• Completion of secondary school education. A post-secondary certificate in the related functional area. University degree in Business, Information systems/Technology or Engineering is desirable.

Experience:

• Minimum six years’ experience on fleet management systems

• Proven experience on customer service, supporting a global team of diverse needs

• Experience on data analysis and/or database management.

• Ability to understand WFP business and field operational objectives.

Requirements:

• Strong customer service management, organizational and planning skills.

• Demonstrated willingness to be flexible and adaptable to changing priorities

• Strong interpersonal skills and ability to work people at all levels

• Proven ability to work effectively both independently and in a team-based environment.

• Contribute to the creation of an information-sharing environment, collaborate, and cooperate with all team members

Knowledge & Skills:

• Strong knowledge and skills in Fleet management systems (Preferably FleetWave) and Vehicle tracking systems

• Proficiency in MS Office (Word, Excel, Power Point, Outlook

• Strong skills in Excel and other data visualization and management software.

• Skills in Enterprise Resource Planning software (e.g. SAP) are desirable.

• Strong knowledge of WFP corporate systems and tools in Administration.

Language:

Fluency in oral and written communication in English; Other UN language would be an asset.

4Ps CORE ORGANISATIONAL CAPABILITIES

Purpose

Understand and communicate the Strategic Objectives: Coaches team in the most effective ways to communicate WFP’s Strategic Objectives to WFP team and partners in the field.
Be a force for positive change: Implements new methods or tools to improve team’s work processes and productivity.
Make the mission inspiring to our team: Maps team’s activities and tasks to specific successes in beneficiary communities to showcase positive impact.
Make our mission visible in everyday actions: Explains to teammates how each unit contributes to the overall WFP mission.

People

Look for ways to strengthen people's skills: Identifies skill development opportunities such as training modules or on-the-job experiences for self, colleagues and direct reports.
Create an inclusive culture: Facilitates team building activities to build rapport in own unit.
Be a coach & provide constructive feedback: Facilitates the pairing of junior colleagues with coaches within own team.
Create an “I will”/”We will” spirit: Proactively anticipates potential challenges and develops mitigation plans to ensure that team meets goals and targets.

Performance

Encourage innovation & creative solutions: Identifies opportunities to be creative in own work and to help team be more innovative and accurate in their respective tasks and areas of work.
Focus on getting results: Monitors team’s deliverables and provides feedback to ensure outcomes are delivered consistently and accurately.
Make commitments and make good on commitments: Provides accurate guidance to team on expected responsibilities and tasks, whilst also upholding own commitment to the team.
Be Decisive: Sets an example and provides guidance to junior team members on when to escalate issues when faced with challenging issues in the workplace or in the field.

Partnership

Connect and share across WFP units: Facilitates partnerships with other WFP units to accomplish missions in the field.
Build strong external partnerships: Sets an example and provides guidance to team on how to build relationships with external partners.
Be politically agile & adaptable: Articulates to colleagues or direct reports the value of contributing to other WFP teams and agency partnerships in fulfilling WFP’s goals and objectives.
Be clear about the value WFP brings to partnerships: Organizes, monitors, and prioritizes own and team’s efforts to ensure that they will fulfill the needs of internal and external partners.