Processing Specialist
Job Description
Job Description
Department Description:
The unit is set up to
Strategize plan execute and manage the delivery and enhanced performance of all internal operations so as to maintain and develop business growth in accordance with the overall strategy and regulatory framework
Ensure process and execution adhere to banks policies procedures as well as local and internationally accepted governance standards
Contribute to the cost effectiveness of the department by keeping within time limits coordinating and planning activities as effectively as possible within the guidelines laid down
Identify areas of inefficiencies and noncompliance with applicable policies rules and regulations for existing processes
Detect anomalies weakness in systems and customer services and developing ways to improvise
To ensure seamless processing of transactions and conduct of activities in the most effective and efficient manner resulting in the highest level of customer service quality and ensuring that the related financial and operational risks are mitigated with strict adherence to regulatory framework
Brief Description:
Activities include Remediation compliance alerts Reconciliation Internal audit and quality control monitoring executing and implementing OPS risk fraud prevention compliance initiatives projects ensuring adherence to group compliance internal policy controls The unit supports business by way of process development system maintenancechanges and enhancements while maintaining strict controls in line with compliance policies and regulatory laws
Detailed Description:
The role holder will coordinate with customer to collect informationdocuments about Remediation activities and compliance alerts Staff will also coordinate with RMs Tanfeeth and various other units
It will be responsibility of the incumbent to deliver operational efficiencies within the existing segment framework under the following categories
Ensuring remediation activities and compliance alerts executed managed end to end with diligence as per policy and procedure
Ensuring record management and action on outstanding casesaction points
Liaising with group compliance Tanfeeth group operations technology team operational risk risk and legal fraud prevention and investigation as and when required
Execution of various activities MIS preparation and validation reporting to management
Timely escalations and resolutions
Job Requirements:
Compliance and ops Risk
Audit Scores
QA score
Breach reported Adherence to laid down policies procedures
All exceptionsdeviations have to be immediately referred to approving authority as per the delegation
In addition to above
SR Policy and Procedure awareness and coordination with customers RMscenters and compliance teams etc
Remediation HRAR or any other project Coordination with Tanfeeth RMs Customers compliance and any other related stakeholders to manage execution appropriately MIS preparation circulation and managing all operational and procedure related issues o a timely manner
Other compliance alerts operational execution of other alerts as per unit requirement ensuring its execution as per policy and procedure
Enhanced customer experience
Customer Complaints
Delays TAT Breaches
Ensuring timely engagement with customers on assigned alertsremediations
Ensuring bank code of conduct
Ensuring proper customer service align with the ENBD values and policy
Ensure accurate processing of customer requests
Manage assigned tasks and alerts queues efficiently
Maintaining high levels of service standards while dealing with customers and RMs
Operations
Accuracy and Turnaround times
Ensuring data accuracy and diligence of customer information
Ensuring eyes for details and understanding of queries documents submitted for alerts review or remediation or any other supportive documents etc
Ensuring processing of assigned alerts or tasks within set time lines
Additional Details:
Selfmotivated team player ability to deliver
Essential
2545
Any
Any Essential
Qualifications
AS Mentioned in the JD
Job Details
Employment Types:
Full time
Industry:
Banking / Accounting / Financial Services
Function:
Customer Service / Call Centre / BPO
Roles:
Transactions Processing Executive
