Security Supervisor

22 سبتمبر، 2022

0 3 3 دقائق

Security Supervisor

الوصف الوظيفي

At Four Seasons we consider life and work to be richer when we truly connect with the people and the environment around us.

Our family members are masters at their crafts – a gardener can become an artist, a manager a conductor, a chef an inventor. We look for employees who share the Golden Rule: people who, by nature, believe in treating others as we would have them treat us. We look for our people to characterize a shared passion for excellence and to infuse that enthusiasm into everything they do.

About Four Seasons:

Founded in 1960, Four Seasons continues to define the future of luxury hospitality with extraordinary imagination, unwavering commitment to the highest standards of quality, and the most genuine and customized service. Currently operating 127 hotels and private residences in major city centers and resort destination in 47 countries, and with more than 60 projects in development, Four Seasons consistently ranks among the world’s best hotels and most prestigious brands in reader polls, traveler reviews and industry awards.

As the leader in branded residences since 1982, Four Seasons currently operate 38 residential properties around the world and 80% of the projects in our pipeline contain a residential component.

Main Duties & Responsibilities:

Supervise the day-to-day security force of the property during shift to ensure the safety and security of all guests, personnel and property.
Supervise the performance of Security staff.
Implement all policies and procedures regarding security and safety. Assist hotel team with responsibility to ensure the protection of guests, patrons and associates; their property, hotel property, building and grounds. Enforce hotel rules, regulations and policies as well as the departments’ rules, policies and standards.
Promote safety awareness and enforcement throughout the hotel to reduce accidents and loss by providing training as required.
Respond to all emergency calls including Emergency Response team calls. Will assist in the Fire Command center when needed.
Display complete knowledge of the fire/life System and all support systems, their functions and emergency response procedures.
Patrol building noting and correcting safety, security, and fire hazards. Able walk/run up stairs carrying a fire extinguisher.
Implement all policies and procedures regarding security and safety.
Share duties in Operations Center with emergency and department phone monitoring, closed circuit television monitoring, alarm monitoring, vendor/solicitor/visitor access, and key control.
Respond properly in any hotel emergency safety situation.
Assist with Worker’s Compensation, complete reports, and maintain a health and safety.
Write comprehensive incident reports and conduct thorough investigations. Maintain report records, assist and follow-up on investigations, and approve reports and logs. Initiates and assists General liability reports. Promotes loss prevention through training and awareness throughout the building to reduce claims.
Project an image of friendliness, professionalism and willingness to provide personalized services to all building occupants, workers, and neighbors, whether over the phone or in person.
Act as a liaison with all law enforcement agencies, city and federal agencies and hotel associations.
Respond to and mediate all non-emergency security calls, minor injuries, disputes, stressful, and complicated issues etc.
Contain and transport items potentially contaminated in accordance with Blood Borne Pathogen program and training.
Provide basic security services, key control, guest and function room lock problems/reprogramming, guestroom safe malfunctions, and lock out.
Participate and take an active role in the development and implementation of the hotel’s fire plan. In addition to testing the hotel’s Fire and Emergency Response preparedness.
Works harmoniously and professionally with co-workers and supervisors.

Requirements:

Minimum of three years’ experience working in a similar position in in five star luxury hotels.
Reading writing and speaking ability of English and Arabic languages is a must.
Investigative skills including but not limited to interview technique, detecting crime, following leads, performing follow-up investigations, investigative tenacity and attention to detail.
Leadership qualities including but not limited to assertiveness, moral courage, fairness, motivating and influencing, inspiring confidence, flexibility, and leading by example
Organization skills, the ability to provide presentations, the ability and knowledge to train subordinates, and the ability to provide concise and relevant information to the Security Manager /Director of Security

The benefits offered by Four Seasons Hotel Kuwait:

Full board single living accommodation in a high quality, well-resourced accommodation
Complimentary nights at FS Hotels worldwide
Regular social and sporting events
Paid home leave tickets
Quality employee meals
Free transportation to and from work
Full medical coverage