وظائف الخليجوظائف بيت قطر
Insurance Telesales Agent
Insurance Telesales Agent
الوصف الوظيفي
Key Accountabilities
Key Responsibility:
- Take and process orders in an accurate manner
- Handle grievances as required
- Go the “extra mile” to meet sales quota and facilitate future sales
- Keep records of calls and sales and note useful information
- Generating and qualifying leads from cold calling
- Managing, tracking and following up on leads by calling them
- Meeting monthly and quarterly sales goals in accordance with goals
- Creating and updating activity reports
- Handle queries and complaints to ensure quality of resolution within TAT.
- Perform cross sell, digital migration or other initiatives as required
- Seek and promote feedback from customers via CSAT or survey for quality improvements.
- Immediately escalate potential risk issues or customer dissatisfaction to Team Leaders.
- Providing accurate and complete information to customers
- Prepare and pass on in a timely manner all documentation relevant to the call for action by the unit/concerned department.
الوصف الوظيفي
المهارات
Requirements
- Proven experience as telesales representative or other sales/customer service role
- Proven track record of successfully meeting sales quota preferably over the phone
- Good knowledge of relevant computer programs and telephone systems
- Ability to learn about products and services and describe/explain them to prospects
- Excellent communication and interpersonal skills
- Cool-tempered and able to handle rejection
- Outstanding negotiation skills with the ability to resolve issues and address complaints
Key Interactions
Internal
Other functions within Customer Contact Centre, Branches, other departments in CBIS and CB
External
Customers
Competencies
- Account Management
- Sales Goals
- Sales Organization
- Sales Skills
- Sales Team Support
- Territory Management
المهارات
تفاصيل الوظيفة
- منطقة الوظيفة
- قطر
- قطاع الشركة
- البنوك
- طبيعة عمل الشركة
- صاحب عمل (القطاع الخاص)
- الدور الوظيفي
- المبيعات
- نوع التوظيف
- دوام كامل
- الراتب الشهري
- غير محدد
- عدد الوظائف الشاغرة
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