Service Engineer
Service Engineer
Nahj Al Manar for General Trading Company is looking for a Service Engineer. Our ideal candidate should be responsible for maintaining and repairing vehicles, handling troubleshooting issues and fixing them aiming to maximize reliability and functionality. He should have a good eye-hand coordination and manual dexterity, well-versed in complex mechanical or electronic systems of vehicles and should have excellent problem-solving abilities.
Job Purpose
To carry out diagnostics, service and repair of franchised vehicles to the highest standards, including diagnosis of electrical, electronic and Mechanical concerns.
Train, coach and develop workshop and service team members to ensure high levels of customer satisfaction and ensure a first-time fix is achieved for each customer.
Skills
Key Responsibilities:
• To maintain skill levels and full awareness of all technology used in the vehicle range, attending relevant Master Technician training when required.
• Talk directly to customers with any long term vehicle concerns and ensure that all work is carried out in full and followed up until resolved.
• To be fully conversant with all manufacturer technical literature and information bulletins and ensure that this information is passed out and understood by all technicians. Identify training and development needs within the workshop team.
• Liaise with Workshop Controller/Service Manager to quality control all work undertaken by the workshop team.
• To keep work area and protective clothing clean, tidy and in a safe condition in order to uphold the manufacturers and company image.
• In conjunction with the Workshop Controller, ensure that there is adequate workshop staff coverage to meet the Dealer’s opening hours.
• To take an active part in upholding the companies Health and Safety policy.
• To hold and attend regular meetings to ensure that any workshop concerns or ideas are recorded and reported back to the relevant persons.
• To coach and develop other technicians within the workshop.
