Client Advisor

3 سبتمبر، 2022

0 4 2 دقائق

Job Description

SummaryJob Family Group Description – Sales / Omni-Channel:
Combines all positions within the different sales channels: retail, wholesale and e-commerce. Also includes all activities to support store management.
Job Family Description -Retail Selling:
Represents the brand to clients. Guides them at every stage of the buying journey. Provides support on styles, product characteristics and trends.
Sub-Job Family Description – Sales Assistant:
Advises our customers during the buying journey. Presents the collection using brand standards. As the visible face of the brand follows company values. Contributes to reaching set sales targets and enhances customer satisfaction.
Job Description
Key accountabilities
Driving sales
– Achieves individual and team sales and customer targets, KPIs by effectively using available
data/systems to better understand own performance and sales opportunities
– Collects meaningful customer information throughout the client journey to feed into the CRM system
– Effectiely uses cross- and upselling techniques to maximize sales opportunities.
– Guides and influences the client to make the best possible decision to buy the right product.
Client experience
– Creates an engaging and emotional client experience, offering best in class service being it in-store or
on distance. Hosts the client in line with hospitality guidelines and welcome techniques.
– Proactively engages and establishes strong relationships with clients, making the client valued from
the moment they enter the store
– Engages with clients to uncover purchase motivations by asking good questions and listening to clients
– Selects the right products to the client needs and benefits. Upsells and cross-sells using appropriate
sales techniques
– Develops local and international client base and seeks to recruit and develop top clients.
Product and Customer Knowledge
– Using knowledge of Gucci and our products, engages with the clients using storytelling.
– Has strong knowledge of competitors (products, campaigns, trends, services, etc) and local clients
typology in order to come up with the best possible solutions for our clients.
– Enhances the client's experience by providing them with useful insights into the local lifestyle trends
(Theater, arts, travel, etc)
– Combines styling knowledge with the ability to mix-and-match products to best serve the client.
HR Job Description – For internal use only Page 2 of 3
Store operations
– As got a sound understanding of back of house procedures and operations
– Knows how to handle products effectively, manage transactions, payment processes and general store
administration (eg invoice signing, )
– Is aware and executes visual merchandising standards in line with guidelines
– Understands how the store operates and how to best contribute to the overall functioning of the store.
Job TypeRegular
Start Date2022-12-31
ScheduleFull time
OrganizationLuxury Goods Qatar