Customer Support Specialist – Arabic

Job Description

Binance is the global blockchain company behind the world's largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.
Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world
Responsibilities

Handle high volume live chat and other online tools

Provide accurate, valid and comprehensive information

Follow communication procedures, guidelines, and policies

Support other business units with customer liaison, accurately document customer requests

Manage complaints, provide proper solutions and options within the time limits follow up to secure resolution

Go the extra mile to engage customers

Requirements

College degree or above

Fluent Arabic language, advanced English speaker

Minimum 1 year experience in customer service, preferably in finance or E-commerce industry. Outstanding new graduates are also welcomed to apply

High level of honesty and integrity Proactive and meticulous A sense of responsibility and team work spirit

Ability to work under pressure, strong communication skills and exceed beyond expectation

Passionate for customer service industry and can accept to work under different work shifts

Positive about the crypto industry

Working at Binance
. Do something meaningful Be a part of the future of finance technology and the no.1 company in the industry
. Fast moving, challenging and unique business problems
. International work environment and flat organisation
. Great career development opportunities in a growing company
. Possibility for relocation and international transfers mid-career
. Competitive salary
. Flexible working hours, Casual work attire

Job Details

Employment Types:

Full time

Industry:

Internet / E-commerce

Function:

Customer Service / Call Centre / BPO

Roles:

Customer Service Executive (Voice)

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