الوظيفة

About the job

Our Mission is to Simplify Life. We are looking to Simplify and automate complex decision-making for customer-centric industries, like Utilities, Financial Services, Logistics, and commerce, that drive the world's economies and you have the chance to join the revolution. We are trying to solve huge challenges in today's enterprise that are directly impacting the employee and customer experience.

What can we promise you:

• You’ll join a global family of awesome, passionate people that are working together to build a sustainable, scalable ecosystem committed to using logic to create a better experience.
• We want you to help us become better. You will be empowered to drive change and innovate.
• That we will invest in you. We will give you the opportunity to master your domain and drive excellence.

Main Objective

The CX/UX teams provide a unique opportunity to perform one of the most vital roles in building the Customer Experience Strategy (CX) at Avertra Corp. This position allows you to focus the design and implementation of customer centric solutions in order to help Avertra Corp provide a world-class customer experience. You would be working with our business leaders and technology leaders to implement real change by applying your knowledge and skills in CX and human-centered-design (HCD) to help us advance our MiCustomer platform and drive customer delightfulness. Be a creative problem solver with a passionate and proactive approach to CX who creates enduring excellence in Avertra’s new generation of applications.

Main Job Responsibilities

• Collect current application insight and user behavior to help the Avertra product management team better understand application usability.
• Develop and map customer journeys for various channels.
• Document standardized Avertra product CX/UX artifacts.
• Support testing and validation processes to ensure adherence to CX/UX standards.
• Work closely with the designer in development of prototypes and wireframes.
• Analyze and utilize customer insight to recommend improvements in customer experience.
• Stay up to date with customer trends in the industry.
• Build consumer personas, identify pain points and map customer experience journeys to envision experiences (customer and employee) across channels based on deep customer understanding.
• Lead the definition and development of prototypes and pilots aligned with journey redesign efforts.

Needed Competencies

• Great communication skills.
• Time management.
• Entrepreneurial and innovative mindset.
• Team player.
• Ability to work under pressure.
• Flexible.

Knowledge, Skills and Abilities

• Experience in customer journey mapping techniques.
• Critical thinking skills.
• CX Design background.

Preferences

• Experience with Mendix or another model-driven software development platform a plus.

Education

• BSc in Business Administration, Marketing, or any other relevant field.

Experience

• 2+ years of relevant experience.

Work Schedule



• Flexible, 2pm-10pm Amman time.

LINK: https://www.linkedin.com/jobs/view/2941878457/?alternateChannel=search&refId=fhPX8OYOd91WyRDAlRODfg%3D%3D&trackingId=JyKXTUvsXpb44%2F1Lqn033Q%3D%3D&trk=d_flagship3_job_details&lipi=urn%3Ali%3Apage%3Ad_flagship3_search_srp_jobs%3BReClIGpRRCm5pP0LE%2BTEFw%3D%3D

متطلبات الوظيفة

غير محددة

ساعات العمل

8

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