Human Resources (HR) Manager (National Position)
الوصف ومتطلبات الوظيفة
Job Title: Human Resources (HR) Manager
Location: Amman, Jordan.
Job Holder Reports To: Deputy Country Director (DCD)
Reporting to Job Holder: HR Senior Officer, Admin Officer, Support Assistant
Overall Purpose:
Working as an important member of a diverse, multi-cultural team who are committed to serve the world’s most vulnerable with practical and compassionate care, the HR Manager is key to the efficient and effective running of the country office, ensuring programme human resource and administration needs are met.
The HR Manager role is responsible for providing strategic leadership, guidance, and management of the Human Resources and Administration functions in a way that is reflective of Medair’s values. Ensures all activities are carried out and documented with integrity in accordance with Medair local and Global Support Office (GSO) policies and procedures, donor guidelines, and the Jordanian Labour Law.
Project Overview:
In Jordan, approximately 85% of Syrian refugees are living in host communities and informal tented settlements where they are renting accommodation and trying to survive without the level of services offered in formal camp settings. Medair is working to help support host communities and refugee families who are not living in camps through health, social protection, and psychosocial support programmes to meet essential needs of the most vulnerable.
FUNCTIONAL PERSONNEL LINKS:
Internal:
Country Director
Deputy Country Director
Project Coordinator
Project Managers, Managers and Senior Officers
Field and GSO Advisors
Outreach workers
Medair Project Support team
External
Local and International NGOs and relevant UN agencies
Benefits providers (health insurance, social security, etc.)
Legal counsel (as appropriate)
Local authorities
Major Duties and Responsibilities
Human Resource Management
Strategy and Policy
Contributes to the Medair country programme strategy and leads the achievement of strategic human resource goals, effectively communicating a vision and plan with relevant stakeholders.
Ensures all Medair country programme human resource practices adhere to local Jordanian laws and regulations, are in line with organisational policy and practice, and meet donor requirements.
Monitors official and formal communiques, decisions, and newly instated laws and regulations relevant to the work of the organisation, ensuring timely and clear communication with senior management.
Leads in developing, maintaining, and updating HR internal policies, procedures, handbooks, and regulations in adherence to best practices. Oversees the country programme’s archives of all updated versions of Medair policies in English and Arabic and ensures policies are applied in a fair and equitable manner.
Provides sound leadership and advice to managers, including problem resolution on complex and sensitive policy interpretation and procedural issues to line managers and staff.
Promotes and acts on ideas for continuous improvement in HR systems and processes.
Recruitment and Onboarding
Coordinates with senior management and heads of departments to develop recruitment and staffing plans.
Develops a clear recruitment policy and oversees the recruitment, selection, and placement processes managed by the HR Senior Officer, maintaining transparency with all internal and external stakeholders.
Promotes efficient talent acquisition through maintaining a pool of qualified candidates for future recruitments.
Ensures accurate and complete records of recruitment activities and results are kept and available for review.
Supervises the onboarding processes for all new staff provided by the HR team, including creating personnel files, coordinating comprehensive induction programmes, and issuing standard new-hire documents and supplies.
Delivers the HR briefing to all new staff.
Performance Management
Promotes a performance management culture and ensures the compliance of line managers with the Medair Performance Management cycle as directed by GSO. Provides support through the provision of communications, training, materials, and reminders, documenting performance results accordingly and delegating to the HR Senior Officer, as appropriate.
Supports line managers in the objective setting, measurement, and management of performance during probation to enable timely interventions, including managing a fair probation termination or alternative decision process, as needed.
Advises and supports line managers for effective management of underperformance, providing support through any disciplinary or capacity review process. Provides support in the implementation of performance improvement or development plans and counsels and mediates in appraisal discussions.
Develops culture and ideas for improving recognition of high performing staff and sharing team accomplishments.
Training and Development
Leads in the design and implementation of a learning and development (L&D) plan to develop the capacity of national staff to perform optimally in their roles, overseeing the maintenance of a training resource library managed by the HR team.
Ensures that L&D is maximized by measuring the impact of training programmes and sharing learning across the organization.
Ensures regular refresher trainings are scheduled and delivered on topics such as Code of Ethics, Fraud, Sexual Harassment, etc., providing direction to the HR team to contribute and to maintain staff training records.
Sources in-house and external training opportunities in coordination with the Logistics Department.
Compensation and well-being
Oversees and ensures the accurate, timely administration and preparation of payroll and benefits managed by the HR Senior Officer in coordination with the Finance Department.
Leads the annual salary and benefits review process alongside senior management, including salary and cost of living surveys.
Communicates with relevant authorities and benefits service providers regarding any new staff, amendments, claims, or end of contracts, providing direction to the HR team to submit supporting documentation or reports, as needed.
Maintains resources for staff well-being and mental health. Links staff with appropriate service providers, as needed.
Promotes a healthy working environment and proactively communicates areas of improvement with senior management.
Monitors compliance with and actively enforces implementation of health and safety and other legislation.
Administrative
Manages and ensures the secure, accurate, and timely maintenance and archival of the HR systems (soft and hard copies).
Supervises the HR team to maintain up to date records and accurate tracking of staff hours worked, leave accrual, etc.
Manages database of all employment contract types and lengths. Proactively liaise with management regarding any contract amendment, renewal, extension, or completion.
Supports in the management and investigation of cases: grievances, appeals, discipline, as well as safeguarding issues, seeking legal advice as required in coordination with senior management.
Oversees the offboarding processes for all staff provided by the HR team, including timely clearance and final payments for end of contracts, release documents, exit interviews, and experience letters.
Submits accurate and timely internal reports as required. Contributes on requests for external reports.
Administration Management
Oversees international travel arrangements and provides clear arrival information to incoming visitors and staff.
Supports senior management with hosting external visitors and/or managing general reception services.
Ensures relevant documentation, correspondence, translation, and archiving is carried out with accuracy in a timely manner.
Oversees the practical scheduling and organizing of staff meetings and workshops as requested by senior management.
Plans and coordinates team outings in collaboration with the Logistics Department.
Develops and monitors administrative processes and trackers, as needed.
Staff Management
Oversees the recruitment of HR and Admin staff.
Manages HR and Admin staff professional development, including objective setting, regular feedback, appraisals, and L&D.
Promotes the vision and values of Medair to the HR, Admin, and wider Medair team through leadership, advice, and support.
Communication
Serves as the primary focal point between GSO and the Jordan country programme for HR related needs.
Supports management and employee relations by sensibly responding to staff enquiries, grievances, or other issues.
Provides the clear dissemination of and access to information related to new policies or procedures within various communication channels.
Develops and maintains regular, transparent, and supportive communication with all relevant internal and external stakeholders, including senior management and advisors.
Collaborates and coordinates with other Support-function teams as well as Programme teams, to ensure integrated and harmonized operational systems.
Represents Medair at relevant national and local meetings with government officials, networks, working groups, NGOs, etc. with the objective of contributing to good cooperation and partnership.
Maintains strict confidentiality surrounding all HR information.
Supports with other related tasks, as requested.
Person Specification
Qualification / Experience
Vocational qualification
Essential
Bachelor’s degree in Human Resources, Business Administration, or in a relevant technical field.
Desirable
Post-Graduate Degree in Human Resources
Leadership training
Work experience
Essential
At least five years of experience in HR, with at least three years in a management role, preferably within an NGO.
Experience of strategic leadership and capacity building.
Desirable
At least two years of experience as an HR Manager in a humanitarian setting.
Languages
Essential
Excellent English (spoken and written)
Excellent Arabic (spoken and written)
IT/IM
Essential
Strong working skills in Microsoft Office programs (Excel, Word, Outlook and PowerPoint).
Competencies
Motivation
Essential
Servant-hearted and passionate about serving the poor
Self-motivated and enjoys a challenge
Technical expertise
Essential
Thorough knowledge of the theory and practice of HR Management, including employee relations, staff handbooks, resourcing, rewards, performance management, and learning and development
High level of influencing skills with proven ability to establish credibility at all levels
Excellent capacity to sensibly respond to sensitive issues, maintaining confidentiality and a mature, respectful attitude
Excellent problem-solving abilities
Strong knowledge of Jordan Labour Laws
Strong organizational skills
Strong attention to detail
Commitment to best practice
Desirable
Familiarity with Humanitarian Principles and the Core Humanitarian Standard
Team building
Essential
Team-player with good inter-personal and conflict resolution skills
Able to develop and maintain effective relationships with internal and external stakeholders
Desirable
Experience working with a multicultural team
Adaptability
Essential
Capacity to work under pressure and manage personal stress levels
Able to prioritise work to meet deadlines
Creative, open-minded, flexible, self-learner, problem-solver
Diplomatic
Desirable
Willingness to be stretched professionally, personally, and spiritually
Management and leadership
Essential
Consultative leadership skills
Dynamic and mature personality, able to oversee multiple tasks, prioritising and delegating as required
Accountable decision maker
Ability to build trust and enforce procedures
Encouraging and supportive
Desirable
Knowledge and experience of change
management
Experience with training, mentoring, and coaching staff
Work conditions: This is a position based in Amman with regular field visits throughout Jordan.
Contract Type: Fixed-term, nationally recruited staff only
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