الوظيفة

IT Technical Support Tier -1

الوصف ومتطلبات الوظيفة

Special Vacancy Notice

Open to Internal & External Candidates

Position Title: IT Technical Support Tier -1

Classification, Position Grade: General Staff, Grade G4

Duty Station: Jordan, Amman

Type of Appointment: Six Months Contract (SST-G)- with possibility of extension

Date of Issue: 05 October 2021

Closure Date: 19 October 2021

Vacancy No.: JOR/046/2021

Organizational Unit: Resource Management Unit (RMU), Network, Systems & Helpdesk Unit

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Established in 1951, IOM is the leading inter-governmental organization in the field of migration and works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

Context and Scope

Under the direct supervision of the System and Network Coordinator and overall supervision of the Information Management and Technology Officer in Amman, Jordan and in close coordination with the Global ITC Service Center in Manila, the incumbent will be responsible for implementing the activities of the IT Unit in Amman and its remote offices. In particular:

Core Functions / Responsibilities:

• Provide support, troubleshooting and necessary maintenance of network and system devices including servers, switches, routers, and other relevant devices.

• Install and configure desktops, laptops, mobiles, printers, scanners and other IT hardware for end users in the mission.

• Configure or assist in the configuration of servers and active LAN components including wireless devices and other security appliances.

• Provide tier-1 helpdesk support to all end users within the mission and those located in remote sites.

• Support the proper maintenance and upgrade of operating systems, as well as end user applications and software.

• Provide support to IOM’s corporate applications and other in-house developed software.

• Implement virus detection using the IOM standard AV software through proactive monitoring, removal and prevention.

• Perform other related duties as required by his/her supervisor.

IOM is committed to a diverse and inclusive environment.

Internal and external candidates are eligible to apply to this vacancy.

For the purpose of the vacancy, internal candidates are considered as first-tier candidates.

EDUCATION AND EXPERIENCE

• University degree in computer science or a combination of relevant education and professional experience for 2 years.

• High school or diploma in Computer Science relevant education with a professional experience 4 years

• Supplemental courses/technical certificate in information technology or other related field; Supplemental training to keep abreast of changes in information technology; and

• Experience working with specialized international agencies (UN Agencies, International Organisations, and International NGOs) advantageous.

LANGUAGE:

Fluency in English & Arabic language (writing, conversation)

Required Competencies

The incumbent is expected to demonstrate the following values and competencies:

Values

• Inclusion and respect for diversity respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.

• Integrity and transparency: maintain high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.

• Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.

Core Competencies – behavioural indicators level 1

• Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.

• Delivering results produces and delivers quality results in a service-oriented and timely manner; is action oriented and committed to achieving agreed outcomes.

• Managing and sharing knowledge continuously seeks to learn, share knowledge and innovate.

• Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work.

• Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring and motivational way.

Others:

The appointment is subject to funding confirmation.

Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, and security clearances

How to apply:

• Interested external candidates are invited to submit their applications plus a cover letter via Akhtaboot website, by 19 October 2021 at the latest, referring to this advertisement and SVN # JOR/039/2021- Akhtaboot#147717

• Interested Internal candidates need to submit their application plus a motivation letter to 

[email protected]

by 19 October 2021, their updated IOM Personal History (PH) Form or E-recruit Internal Candidate profile generated from PRISM Portal indicating the special vacancy number and position title as mentioned in the special vacancy notice he/she applied for in the email Subject line. Any application without this information in the subject line will be excluded from the applications.

Kindly use your IOM email account for us to easily identify that you are internal candidate (first tier candidate) referring to this advertisement and SVN Number.

For further information, please refer to: https://www.akhtaboot.com & http://www.iom.int/

In order for an application to be considered valid.

Only shortlisted candidates will be contacted.

Posting period: From 05October 2021- 19 October 2021

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