As a Guest Relation Officer, you will be reporting directly to the Front Office Manager.
Key Responsibilities:
- Provide a courteous, professional, efficient and flexible service at all times, following Grand Hyatt Amman Standards of Performance
- Ensure when required, the doctor is contacted with the minimum delay and that direct supervisor is informed accordingly.
- Be aware and adhere to the hotel emergency policy and procedure.
- Act as a departmental coordinator for all areas of the hotel and ensure a proper follow-up is done for all guests’ requests and comments.
- plug in all customer inquiries into the system and ensure proper follow up is done
- Handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests.
- Perform billing and cashiering functions as required within the department.
- Maintain total confidentiality of all guest and associate information.
Qualifications
- University degree
- 0-1 years of experience as Guest Relation Agent in 5 stars hotel
- Very good level of English language
Apply now:
https://careers.hyatt.com/en-US/careers/jobdetails/10880/AMM000389?src=SNS-102
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