Education/Experience

2-3 years of leadership experience in Reservations, preferably within luxury or upper upscale segments.

A four-year degree is preferred.

Strong phone skills, organizational abilities, multitasking capability, and a dedication to service and hospitality.

Requirements

Proficiency in Microsoft Office, CRS, PMS, S&C, and distribution systems. Familiarity with OPERA and Delphi/IvVy is advantageous.

Competence in using Aurora Anguilla Resort and Golf Club software.

Effective training, coaching, and team leadership skills, demonstrated by a history of leading successful reservations sales teams.

Excellent interpersonal, verbal, and written communication skills; proficiency in a second language is beneficial.

Ability to collaborate with Front Desk and operational departments within a Reservations office environment.

Attention to detail, multitasking skills, experience in resolving customer service issues, and a team-oriented mindset.

Flexible scheduling availability, including AM/PM shifts, weekends, and holidays.

Application of common sense in business and social situations and the ability to follow written, oral, and diagram instructions.

Utilization of mathematical skills for interpreting financial information, preparing reports, and creating budgets.

Interpretation of business records and statistical reports to inform decision-making.

Sound decision-making based on reports, facts, experience, and personal insight.

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