We are looking for a Technical Support Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs. Your responsibilities will include resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support. You will use email and chat applications to give clients quick answers to various IT issues. You will contact clients via phone and/or provide clear, written instructions and technical manuals.
A successful candidate should be customer service oriented, attentive to detail, self-motivated and work well in teams. Flexibility in approach to finding solutions, the ability to understand and act on the customer needs and priorities, and learn new technologies quickly are some of the qualities a successful candidate will have. You will also need to be willing to respond to occasional off-hours outages and take part in subsequent service restoration efforts.
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