Your Key Responsibilities
1. Collaborate with clients to understand their requirements and customize the implementation plan accordingly.
2. Coordinate and oversee the implementation process, ensuring all tasks are completed on time.
3. Conduct system testing and troubleshoot any issues or bugs that may arise during the implementation phase.
4. Provide training and support to clients, ensuring they are familiar with the system and its functionalities.
5. Act as the primary point of contact for client inquiries and support requests related to the system.
6. Assist clients in troubleshooting technical issues, providing timely and effective solutions.
7. Regularly monitor system performance and proactively identify any potential issues or areas for improvement.
8. Maintain a comprehensive knowledge base and documentation of common support issues and their resolutions.
9. Keep clients informed about system updates, new features, and enhancements.
10. Collaborate with the sales team to identify upsell and cross-sell opportunities based on client needs and requirements.
11. Provide ongoing support and guidance to clients, ensuring they are maximizing the value of the system.
Required Experience/qualification/Skills:
Qualifications:
1. A bachelor's degree in computer science, information technology, or a related field is typically required. Equivalent work experience may also be considered.
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