IT SERVICE DESK / TECHNICAL SUPPORT
Our objective is to enhance the service desk function in IT and equipped it with specialists that able to
enhance End User experience.
Diagnosis (issues / Incident/ service request) and Resolution
m. Respond, investigate, and resolve incidents related to End User related to operating and technical
issues through remote infrastructure services
n. M365 related issues (Outlook, Office components, Teams, OneDrive etc.)
o. Basic Network related issues
p. End User desktop operating system issues (Windows & MacOS)
q. Internet explorer and Chrome Browser related issues
r. VPN client installation and connectivity support on PCs
s. Citrix client and connectivity related issues
t. PC application installation issues
u. Application deployments
Knowledge Management
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