Gate to Pay is hiring “Call Center Agent” with the following details:

Duties and Responsibilities

Manage inbound and/or outbound calls

Answering phones from customers professionally and responding to customer inquiries and complaints

Identify customer needs, answer questions and solve problems

Providing customers with the organization’s service and product information

Processing forms, orders and applications requested by the customers

Build sustainable customer relationships

Organize all conversation records

Follow various communication scripts when speaking to a caller

Requirements:

Very good in English language

Daytime & overnight shift availability

Experience in dealing with the public

Excellent communication skills, including verbal with proper grammar

Ability to work with others in a close manner

Good computer skills

Good multi-tasking skills

Preferred 1-2 years of prior experience

Skills and Specifications

Technical expert in related computer applications such as MS Office.

Able to react effectively and calmly in emergencies.

Able to maintain customer confidentiality.

Financial Services Industry experience preferred.

If you are interested please send your resume to

[email protected]

with email subject “Call Center Agent”