Job Description<\/h2>\n

Job Purpose<\/strong>
To improve endpoint services, manage IT Service Improvement Projects, and owner endpoint applications
Job Accountabilities:-<\/strong>
Business Specific<\/strong>
. Analyze performance of Endpoint management administrators activities, identify problem areas, and deliver solutions to enhance quality of service toprevent future problems.
. Establishing endpoint level security administration and implementation of a system to avoid any breach of security and hacking
. Assist in the development and implementation of IT Service continuous programs for assigned IT Group divisions.
. Align Endpoint management activities with Information technology group objectives to achieve strategic initiatives.
. Participate in project planning and delivery including implementation, and testing.
. Review and recommend improvement initiatives that impact IT customer satisfaction and relationships.
. Take part in the development of IT Infrastructure and operation budget, SLAs, and projects.
. Perform a variety of tasks within the general scope of the job and others as assigned by the management
. Get involved in Business initiatives with IT for upcoming implementation and new solutions for end-users
Generic<\/strong>
Policies & Procedures:<\/strong>
Implements approved departmental policies, processes, procedures and provides instructions to subordinates and monitors their adherence so thatwork is carried out in a controlled manner
Corporate Governance:<\/strong>
Ensure compliance with all CBK, GB operational procedures, Risk and AML policies
Key Performance Indicators
. Promptness in answering to queries Relevance of information provided
. Consistency in maintaining adequate turnaround time on query \/ complaint resolution
. Effectiveness in maintaining inter departmental coordination
. Overall employee satisfaction levels (measured by internal surveys)
. Adherence to banks overall policy and IT procedures
Bachelors Degree \/ Advanced Diploma in IT\/ Computer science
Knowledge<\/strong>
IT Service Management process and practice.
IT organization models. Awareness of critical banking processes
Experience<\/strong>
2 – 3 years experience in a similar role, in a professional office environment <\/p>\n

Job Details<\/h2>\n

Employment Types:<\/h3>\n

Full time <\/p>\n

Industry:<\/h3>\n

Banking \/ Accounting \/ Financial Services <\/p>\n

Function:<\/h3>\n

IT <\/p>\n

Roles:<\/h3>\n

System Analyst \/ Tech Architect , Software Engineer \/ Programmer <\/p>\n

\u0644\u0644\u062a\u0642\u062f\u0645 \u0639\u0644\u0649 \u0627\u0644\u0648\u0638\u064a\u0641\u0629 \u0627\u0636\u063a\u0637 \u0647\u0646\u0627<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Job Description
\nJob Purpose
\nTo improve endpoint services, manage IT Service Improvement Projects, and owner endpoint applications
\nJob Accountabilities:-
\nBusiness Specific
\n. Analyze performance of Endpoint management administrators activities, identify problem areas, and deliver solutions to enhance quality of service toprevent future problems.
\n. Establishing endpoint level security administration and implementation of a system to avoid any breach of security and hacking
\n. Assist in the development and implementation of IT Service continuous programs for assigned IT Group divisions.
\n. Align Endpoint management activities with Information technology group objectives to achieve strategic initiatives.
\n. Participate in project planning and delivery including implementation, and testing.
\n. Review and recommend improvement initiatives that impact IT customer satisfaction and relationships.
\n. Take part in the development of IT Infrastructure and operation budget, SLAs, and projects.
\n. Perform..<\/p>\n","protected":false},"author":2,"featured_media":40604,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_ti_tpc_template_sync":false,"_ti_tpc_template_id":"","spay_email":"","footnotes":""},"categories":[22,50],"tags":[],"class_list":["post-90515","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-_","category-50"],"jetpack_featured_media_url":"https:\/\/wathefty.com\/jobs\/wp-content\/uploads\/2022\/07\/\u0648\u0638\u0627\u0626\u0641-\u0627\u0644\u0623\u0631\u062f\u0646.png","_links":{"self":[{"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/posts\/90515","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/comments?post=90515"}],"version-history":[{"count":0,"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/posts\/90515\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/media\/40604"}],"wp:attachment":[{"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/media?parent=90515"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/categories?post=90515"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/tags?post=90515"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}