Job Description and Requirements;<\/p>\n

The Customer Service Representative has to answer all inbound\/outbound calls and non-voice channels (Chat, Emails, Tickets, and Social Media). In addition, the Customer Service Representative needs to respond to the customer queries through phone calls and non-voice channels.<\/p>\n

The candidate must be knowledgeable about the different products and services related to the organization in which the Customer Service Representative is currently employed.<\/p>\n

General Skills:<\/p>\n

– Located in Amman \/ Irbid
– Excellent command of the English language.
– Excellent communication skills
– Very good writing and typing skills
– Educational degree Diploma \/ Bachelor as a minimum.
– Full available for all shifts (Morning, Evening, and Night)
– Good knowledge of basic computer skills (e.g. Microsoft Office, internet, e-mail)
– Customer Service oriented
– Call Center experience is a huge plus<\/p>\n

Main Job Tasks and Responsibilities:<\/p>\n

– Communicating with customers over the phone or via none voice channels (Chat, Emails, and Social media)
– Manage and resolve customer complaints
– Identify and overcome objections
– Able to handle calls or none voice channels in a pressure environment
– Should be capable of handling issues and complaints with providing solutions to the customers
– Should be fully aware of information related to the product or services of the organization
– Display Time flexibility towards shifts as per work floor requirements<\/p>\n

\u0644\u0644\u062a\u0642\u062f\u0645 \u0639\u0644\u0649 \u0627\u0644\u0648\u0638\u064a\u0641\u0629<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Job Description and Requirements;<\/p>\n

The Customer Service Representative has to answer all inbound\/outbound calls and non-voice channels (Chat, Emails, Tickets, and Social Media). In addition, the Customer Service Representative needs to respond to the customer queries through phone calls and non-voice channels.<\/p>\n

The candidate must be knowledgeable about the different products and services related to the organization in which the Customer Service Representative is currently employed.<\/p>\n

General Skills:<\/p>\n

– Located in Amman \/ Irbid
\n– Excellent command of the English language.
\n– Excellent communication skills
\n– Very good writing and typing skills
\n– Educational degree Diploma \/ Bachelor as a minimum.
\n– Full available for all shifts (Morning, Evening, and Night)
\n– Good knowledge of basic computer skills (e.g. Microsoft Office, internet, e-mail)
\n– Customer Service oriented
\n– Call Center experience is a huge plus<\/p>\n

Main Job Tasks and Responsibilities:<\/p>\n

– Communicating with customers over the phone..<\/p>\n","protected":false},"author":1,"featured_media":40604,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_ti_tpc_template_sync":false,"_ti_tpc_template_id":"","spay_email":"","footnotes":""},"categories":[3,60],"tags":[],"class_list":["post-87171","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-3","category---wazayef"],"jetpack_featured_media_url":"https:\/\/wathefty.com\/jobs\/wp-content\/uploads\/2022\/07\/\u0648\u0638\u0627\u0626\u0641-\u0627\u0644\u0623\u0631\u062f\u0646.png","_links":{"self":[{"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/posts\/87171","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/comments?post=87171"}],"version-history":[{"count":0,"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/posts\/87171\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/media\/40604"}],"wp:attachment":[{"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/media?parent=87171"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/categories?post=87171"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/tags?post=87171"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}