Job Description<\/h2>\n

Job Purpose:-
The Customer Service Representative is a key role in Gulf Bank's strategic aim to become the most customer focused bank in the region. As a brand ambassador for the bank you will be instrumental in providing best-in-class customer service and transaction support to customers.<\/p>\n

\n
• Customer Service:_\n
  \n
  • Respond to all incoming customer calls promptly
    The ideal candidate will have a_proactive approach to problem solving and be someone who takes delight in assisting customers to an exceptionally high level._ You will be communicative (written and spoken), numerate,_highly organized, a strong team player and be able to handle busy periods with a smile and an air of confidence._ You will be seen as someone who constantly displays high levels of Trust, Empathy and Agility in all dealings with both customers and colleagues. <\/li>\n<\/ul>\n<\/li>\n<\/ul>\n

    Accountabilities:-<\/p>\n

    \n
    • Customer Service:\n
      \n
      • Respond to all incoming customer calls promptly, displaying curtesy and professionalism.<\/li>\n
      • Meet the bank's high standards of customer service and focus by delivering high quality customer service and exceeding satisfaction goals with every customer contact.<\/li>\n<\/ul>\n<\/li>\n
      • Cross Selling:\n
        \n
        • Maximise cross selling opportunities by pro-actively informing customers of products and services available from Gulf Bank<\/li>\n<\/ul>\n<\/li>\n
        • Outbound Calls:\n
          \n
          • As directed by management, in line with contact center targets, to ensure repeat and new business customers.<\/li>\n<\/ul>\n<\/li>\n
          • Customer Records:\n
            \n
            • Create, update and maintain relevant customer records ensuring that data is recorded appropriately<\/li>\n<\/ul>\n<\/li>\n
            • Corporate Governance & Compliance:Work fully within:\n
              \n
              • Risk policies and procedures<\/li>\n
              • All compliance regulations<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n
                \n
                • Education \/ Qualifications:<\/li>\n
                  \n
                  • Diploma \/ Bachelors degree \/ Equivalent Qualification_<\/li>\n<\/ul>\n
                  • Knowledge:<\/li>\n
                    \n
                    • Knowledge of Consumer Banking Products & Services (training provided)<\/li>\n
                    • Good understanding of customer needs<\/li>\n<\/ul>\n
                    • Experience:<\/li>\n
                      \n
                      • 0 _ 2 years experience in a customer facing role_<\/li>\n<\/ul>\n
                      • Generic & Specific Skills:<\/li>\n
                        \n
                        • Excellent Communication Skills<\/li>\n
                        • Bilingual in Arabic and English<\/li>\n
                        • Computer literacy<\/li>\n
                        • Strong Time Management skills_<\/li>\n
                        • Team Player<\/li>\n<\/ul>\n<\/ul>\n

                          Job Details<\/h2>\n

                          Employment Types:<\/h3>\n

                          Full time <\/p>\n

                          Industry:<\/h3>\n

                          Banking \/ Accounting \/ Financial Services <\/p>\n

                          Function:<\/h3>\n

                          Customer Service \/ Call Centre \/ BPO <\/p>\n

                          Roles:<\/h3>\n

                          Other Customer Service \/ Call Center <\/p>\n

                          \u0644\u0644\u062a\u0642\u062f\u0645 \u0639\u0644\u0649 \u0627\u0644\u0648\u0638\u064a\u0641\u0629 \u0627\u0636\u063a\u0637 \u0647\u0646\u0627<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

                          Job Description
                          \nJob Purpose:-
                          \nThe Customer Service Representative is a key role in Gulf Bank's strategic aim to become the most customer focused bank in the region. As a brand ambassador for the bank you will be instrumental in providing best-in-class customer service and transaction support to customers.Customer Service:_ Respond to all incoming customer calls promptly
                          \nThe ideal candidate will have a_proactive approach to problem solving and be someone who takes delight in assisting customers to an exceptionally high level._ You will be communicative (written and spoken), numerate,_highly organized, a strong team player and be able to handle busy periods with a smile and an air of confidence._ You will be seen as someone who constantly displays high levels of Trust, Empathy and Agility in all dealings with both customers and colleagues.
                          \nAccountabilities:-
                          \nCustomer Service: Respond to all incoming customer calls promptly, displaying curtesy and professionalism.Meet the bank&#03..<\/p>\n","protected":false},"author":2,"featured_media":40604,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_ti_tpc_template_sync":false,"_ti_tpc_template_id":"","spay_email":"","footnotes":""},"categories":[22,50],"tags":[],"class_list":["post-82099","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-_","category-50"],"jetpack_featured_media_url":"https:\/\/wathefty.com\/jobs\/wp-content\/uploads\/2022\/07\/\u0648\u0638\u0627\u0626\u0641-\u0627\u0644\u0623\u0631\u062f\u0646.png","_links":{"self":[{"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/posts\/82099","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/comments?post=82099"}],"version-history":[{"count":0,"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/posts\/82099\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/media\/40604"}],"wp:attachment":[{"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/media?parent=82099"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/categories?post=82099"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/tags?post=82099"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}