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Job Summary
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Under the general guidance and supervision of the Operations Manager, the Senior Holidays Coordinator role is to plans, organizes, and creates holiday package combining tour and travel components suitable for client\u2019s requirements.<\/p>\n
Job Responsibilities 1
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Assists customers with Hotel bookings, Visa assistance, travel insurance, International driving license and vehicle hire.<\/p>\n
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Analyses clients\u2019 specifications or wishes and suggests suitable travel packages or services<\/p>\n
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Determines clients\u2019 needs and suggest suitable travel packages<\/p>\n
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Organizes travel arrangements from beginning to end, including tickets, accommodation, transportation and tours.<\/p>\n
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Research various destinations and means of travel regarding prices, customs, weather conditions, reviews etc.<\/p>\n
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Organizes travels from beginning to end, through booking tickets and accommodation, securing rental transportation, etc.<\/p>\n
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Provides travellers with pertinent information and useful travel\/holiday materials (guides, maps, event programs etc.)<\/p>\n
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Makes reservations (normal and interline) as per customer requirements.<\/p>\n
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Handles Visa enquiries and travel insurance<\/p>\n
Job Responsibilities 2
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Creates and updates electronic records of clients<\/p>\n
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Prepares and uses promotional techniques and materials to sell itinerary tour packages<\/p>\n
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Handles unforeseen problems and complaints and determines eligibility for money returns<\/p>\n
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Attends conferences\/seminars and workshop to maintain familiarity with tourism trends<\/p>\n
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Maintains relationships with key persons<\/p>\n
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Reaches the revenue and profit target<\/p>\n
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Responds to all calls quickly, professionally and courteously<\/p>\n
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Keep up to date with developments in the travel industry<\/p>\n
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Maintains professional image as per organization image quality standards<\/p>\n
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Creates attractive readymade\/tailor made tour packages<\/p>\n
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Issues manual cash receipt if the cashier is not available.<\/p>\n
Additional Responsibilities 3
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Job Knowledge & Skills
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Excellent Communication Skills<\/p>\n
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Superior understanding of Sales and Marketing Concepts<\/p>\n
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Strong Customer Service Orientation<\/p>\n
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Problem Solving and Creative Thinking<\/p>\n
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ERP knowledge preferably SAP functional skills are a requirement to be successful in this role.<\/p>\n
Job Experience
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Minimum 4 years of relevant Travel or Airline work experience<\/p>\n
Competencies
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Accountability
Airline Rules and Regulations L2
Collaboration
Leadership
Quality
Reservation Management L2
Resilience
Travel Insurance L2
Travel Packages L2
Visa Requirements L2
Education
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Diploma in Travel or Tourism<\/p>\n