jetpack domain was triggered too early. This is usually an indicator for some code in the plugin or theme running too early. Translations should be loaded at the init action or later. Please see Debugging in WordPress for more information. (This message was added in version 6.7.0.) in /home/wathefty/public_html/jobs/wp-includes/functions.php on line 6170rank-math domain was triggered too early. This is usually an indicator for some code in the plugin or theme running too early. Translations should be loaded at the init action or later. Please see Debugging in WordPress for more information. (This message was added in version 6.7.0.) in /home/wathefty/public_html/jobs/wp-includes/functions.php on line 6170advanced-ads domain was triggered too early. This is usually an indicator for some code in the plugin or theme running too early. Translations should be loaded at the init action or later. Please see Debugging in WordPress for more information. (This message was added in version 6.7.0.) in /home/wathefty/public_html/jobs/wp-includes/functions.php on line 6170Crowne Plaza Amman enjoys a prime location at the 6th circle area. Crowne Plaza Amman is only a 30-minute drive from Queen Alia International Airport. The 267 rooms equipped with an array of modern amenities and latest technology. For meetings and conferences, the hotel is well equipped for hosting business and social gatherings of every description, with five flexible function rooms. Over 240 colleagues are committed to maintaining the highest standards of luxury, quality and service which define the company.
. What\u2019s the job? \u2022 Monitors Housekeeping personnel to ensure all guests and internal customers receive prompt and courteous service \u2022 Oversees laundry operations \u2022 Schedules routine inspections of all Housekeeping areas by\/with the Assistant Executive Housekeeper and other supervisory personnel \u2022 Inspects guest and public areas on a regular basis to ensure that the furnishings, facilities, and equipment are clean and in good repair \u2022 Manages spring cleaning schedules \u2022 Makes recommendations to the General Manager or designate regarding the upkeep of furnishings, facilities, and equipment, ensuring they are clean and in good repair \u2022 Informs other departments of Housekeeping matters that concern them, particularly the Laundry Department, the Engineering Department, the Front Office, and the Food and Beverage department. Maintains open channels of communication with other department heads and the General Manager or the General Manager\u2019s designate \u2022 Establishes and maintains effective human relations and works with human resources to ensure that team members performance is effectively managed \u2022 Conducts regular department meetings \u2022 Identifies and ensures highest possible standard of cleanliness, maintenance, guest room supplies and amenities at a realistic costs \u2022 Supervises outside contractors to ensure contractual compliance \u2022 Implements and controls Housekeeping procedures that provide for the health and safety of personnel and guests, such as lost and found service, key control, security and emergency procedures and environmental procedures \u2022 Maintains appropriate standards for dress, hygiene, uniforms, appearance, posture and conduct of Housekeeping personnel Customer Service \u2022 Demonstrate service attributes in accordance with industry expectations and company standards including: \u2022 Being attentive to Guests \u2022 Accurately and promptly fulfilling Guests requests \u2022 Anticipate Guests needs \u2022 Maintain a high level of knowledge which affects the Guest experience \u2022 Demonstrating a \u2018service\u2019 attitude \u2022 Taking appropriate action to resolve guest complaints \u2022 Appreciate the dynamic nature of the Hotel industry and extend these service attributes to all internal customers Financial Responsibilities \u2022 Prepare, manage and achieve the department\u2019s budget. Duties include: \u2022 Prepare and manage a cost effective budget with measurable targets for department within the financial parameters set down by the hotel budget \u2022 Effectively monitor and analyse variations from the budget \u2022 Develop systems that measure the cost effectiveness of the department \u2022 Develop procedures that track, report on, and control the running costs of the department Business Planning \u2022 Contribute to the overall strategic plan of the business and help compile the annual hotel business plan \u2022 Keep abreast of trends in your area and implement best practice initiatives \u2022 Develop a competitive business plan for your operational area and communicate this to your operational colleagues and staff People Management \u2022 Work within the company\u2019s Human Resource Management System to ensure the departmental performance of staff is productive. Duties include: \u2022 Plan for future staffing needs \u2022 Recruit in line with company guidelines \u2022 Prepare detailed induction programs for new staff \u2022 Maintain a comprehensive, current and guest focused set of departmental standards and procedures and oversee their implementation \u2022 Ensure training needs analysis of your departmental staff is carried out and training programs are designed and implemented to meet needs \u2022 Actively work at developing your staff and identify high potentials \u2022 Maintain training records for all direct reports and ensure they do the same for their staff
Job Scope Under the general guidance of the General Manager, or his\/her delegate within the limits of established Intercontinental Hotels Group and local policies and procedures, oversees and directs all aspects of overall Housekeeping operations which includes guest rooms, public areas, Laundry and other specified back-of-the house areas. Ensure the highest standard of Customer Care and Service at all time. Promote the desired work culture around our Winning Ways; Do the right thing, Show we care, Aim higher, Celebrate difference and Work better together. Key Relationships Interacts with guests as well as individuals outside the hotel, such as suppliers, contractors, labor relations representatives and competitors. Cooperates, coordinates and communicates closely with Front Office, POMEC and Laundry Department, and with other department heads as required<\/p>\n