jetpack domain was triggered too early. This is usually an indicator for some code in the plugin or theme running too early. Translations should be loaded at the init action or later. Please see Debugging in WordPress for more information. (This message was added in version 6.7.0.) in /home/wathefty/public_html/jobs/wp-includes/functions.php on line 6170rank-math domain was triggered too early. This is usually an indicator for some code in the plugin or theme running too early. Translations should be loaded at the init action or later. Please see Debugging in WordPress for more information. (This message was added in version 6.7.0.) in /home/wathefty/public_html/jobs/wp-includes/functions.php on line 6170advanced-ads domain was triggered too early. This is usually an indicator for some code in the plugin or theme running too early. Translations should be loaded at the init action or later. Please see Debugging in WordPress for more information. (This message was added in version 6.7.0.) in /home/wathefty/public_html/jobs/wp-includes/functions.php on line 6170Dealer Principal – Passenger Cars | DOMASCO | Qatar\t<\/p>\n
Job Requisition ID: [[145482]] <\/p>\n
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Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group\u2019s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. <\/p>\n
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By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day<\/p>\n
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Overview of the role:<\/p>\n
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\u2022 To be a central accountable lead for providing a seamless and complete Automotive offering to the customers of the localised sites\/network pertaining to the role
\u2022 Lead and maximize the performance of all the location\u2019s operational functions: New Unit Car Sales, PreOwned Car Sales, AfterSales (Services, Spare Parts, Accessories).
\u2022 Direct the activities of all departmental staff; coaching them in establishing their departmental financial and non-financial objectives: Sales, profits, capital expenditures, manpower, Employee Engagement, Customer satisfaction, mystery shop, Lexus standards; and, continuously monitor and evaluate their progress toward achieving those objectives.
\u2022 Direct, motivate, and coach location employees to assure they consistently offer superior levels of service to the customer.
\u2022 Ensure branch compliance with company mission, vision, Brand values, and all Government regulations such as employment terms, safety, health, environment & security.<\/p>\n
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What you will do:<\/p>\n
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Commercial Management:
\u2022 Assumes ultimate accountability for the achievement of budgeted operational objectives in revenue, Margin, volume, profit, customer satisfaction, and employee engagement; thereby, maximizing returns on investment.
\u2022 Hold regular MFRs with BAMs to understand and optimize Branch P&L
\u2022 Participate in annual business planning and follow up with quarterly and monthly reviews.
\u2022 Revenue Maximisation \u2013
\u2022 Margin Improvement \u2013
\u2022 Controllable cost management \u2013
\u2022 Forecasting \u2013
\u2022 Execution of Incentive plans (within framework provided by Retail Director)
\u2022 Asset Management \u2013 optimise inventory of vehicle and parts stock
\u2022 Receivables
\u2022 Cash Control
\u2022 Provide dealership management with regular reports on the financial condition of the dealership<\/p>\n
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Sales Management:
\u2022 Effectively manage stakeholders through regular meetings & supervision to ensure corrective actions on issues pertaining, but not limited to:
F&I
Sales Consultants
Pre- Owned Sales Consultants
Logistics (PDI & AFL)
Marketing & Product
CRM; Business process and Mystery Shopping.
\u2022 Submit accurate weekly forecasts based on analysis of actual market trends, sales conversions, bank approval TATs, invoices etc for Management reporting.
\u2022 With support of Sales Management drives achievement of monthly sales targets delivering volume and profit contribution
\u2022 F&I penetration
\u2022 Used car performance (sales and buying)<\/p>\n
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After Sales Management:
\u2022 Manage Aftersales financial budgetary goals and forecasts.
\u2022 Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
\u2022 Responsible to monitor the performance of service operations within the location through enhancing and re-allocating location resources to improve overall location results.
\u2022 Parts & Warranty
\u2022 Responsible for penetration of Service plans and extended warranty plans
\u2022 Daily KPI management
\u2022 OEM Warranty adherence<\/p>\n
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Marketing:
\u2022 Develop localised marketing initiatives and promotions with support of the brand communications team<\/p>\n
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Customer Experience & CRM :
\u2022 Accountable for a seamless end to end customer journey through Sales and Aftersales linking customer interactions to maximise opportunity to build value for the customer.
\u2022 Promote customer experience best practice and ensure the customer journey process is adhered to and the staff is trained to deliver on overall location targets
\u2022 Lead development and execution of local action plans for improvement of NPS and CSV\/CSI with support of central analysis and customer excellence teams.
\u2022 Manage high level customer escalations or issues arising out of transactional situations and ensure customer complaints in location are resolved effectively and timely
\u2022 Should take active role in customer interactions to have strong sense of pulse and voice of the customer
\u2022 Local prospecting and CRM
\u2022 Building relationships with local corporate companies with his territory<\/p>\n
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Facility Management, Brand Standards & HSSE:
\u2022 With support from Operations Manager\/Coordinator drive efficient allocation of administration and support operational resources across the site\/s of Sales and Aftersales under the Dealer Principal\u2019s remit.
\u2022 Responsible for securing and maintaining the company\u2019s fixed assets at the location.
\u2022 Ensure 100% compliance with Standard Operating Procedures
\u2022 Manage documentation and legal government relation matters by adhering to the prescribed government rules and procedures to minimize legal implications to location operation.
\u2022 Understands and ensures compliance with warranty.
\u2022 Ensures the proper care, storage, and inventory of special tools.
\u2022 Manage location activities to ensure they are carried out as per the company\u2019s policies and procedures through effective communication and monitoring.
\u2022 Ensure Management and other stakeholders are kept informed of progress and issues related to location operations. <\/p>\n
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People:
\u2022 Work with Human Resources to ensure the branch is always optimally staffed\/resourced with qualified talented & efficient workforce.
\u2022 Trains, motivates, and monitor the performance of all staff.
\u2022 Mentor, coach, develop and engage team to consistently deliver expected business results.
\u2022 Develop & plan short and medium term goals and objectives the team.
\u2022 Drive Al-Futtaim Values in work place.<\/p>\n
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Required Skills to be successful:<\/p>\n
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\u2022 The job holder should have a minimum 5 years automotive industry experience with at least 2 years as a Branch Sales Manager or Service Manager<\/p>\n
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Job-Specific Skills: Ability to negotiate and close deals, good understanding of technical aspects of automotive, able to read technical reports, excellent leadership skills and ability to build strong cohesive teams while being very good at strategic thinking and problem solving<\/p>\n
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Behavioural Competencies: Results Oriented, totally customer centric, ability to manage multiple stakeholders.<\/p>\n
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What equips you for the role:<\/p>\n
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\u2022 Bachelor\u2019s Degree or Equivalent<\/p>\n
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About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world\u2019s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers – right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.<\/p>\n
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