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Watch Technician | Retail | Domasco | Qatar<\/p>\n
Overview of the role:<\/p>\n
The primary focus of the role will be to achieve or exceed the sales\/profits targets set by the company for the products handled. At the same time, ensure customer satisfaction by providing after sales service of minor nature as it will be convenient to customers.<\/p>\n
This front line staff acts as consumers main contact with our organization and their interaction will leave a long lasting impression about the company and our products too. As after sales service is also involved in the work giving an opportunity to have a good customer base who will be pleased to come again for repeat purchase or after sales needs. <\/p>\n
A close liaison should be maintained between Senior Technician, merchandising team, supply chain and with their sales in charge to have a right synergy in the retail location.<\/p>\n
What you will do:<\/p>\n
\u2022 Attend to customers to offer company products (watches) on ability to explain the benefits along with the product features and on the given prices with a view to achieve a good sales performance.<\/p>\n
\u2022 Assisting the senior technician to order the required spare parts.Informing the specific requirement of the location for continuous parts availability.<\/p>\n
\u2022 Attend to the customer complaints, issuing estimates and repairing the products. <\/p>\n
\u2022 Maintain and upkeep the showroom with an attractive display of watches to motivate potential customers.<\/p>\n
\u2022 Prepare daily service report and all the job cards issues.<\/p>\n
\u2022 Sales oriented- In a time of need to assist sales also.<\/p>\n
\u2022 Maintain daily sales, service and stock registers, updating them day to day.<\/p>\n
\u2022 Arrange procurement of watches from main stock when required for the sales.<\/p>\n
\u2022 Informing specific product quality matters for speedy remedial action.<\/p>\n
Constantly checking for uniform patters of quality matters and inform them to the management for remedial action with the suppliers.<\/p>\n
Order placement in principals service web sites.<\/p>\n
Required Skills to be successful:<\/p>\n
1. Excellent communication and negotiation skills<\/p>\n
2. Must have good command of the English language and Arabic is preferable<\/p>\n
3. Familiarity with computer use<\/p>\n
4. Passion for retail industry<\/p>\n
5. Flexibility and punctuality<\/p>\n
6. Self-motivated, reliable and confident<\/p>\n
7. Identify customer needs<\/p>\n
8. Pleasing personality<\/p>\n
9. Customer service skills<\/p>\n
What equips you for the role:<\/p>\n
1. Degree education preferred but not essential<\/p>\n
2. 5 years servicing quartz and automatic watches with Retail background.<\/p>\n