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{"id":67593,"date":"2022-09-02T22:16:18","date_gmt":"2022-09-02T19:16:18","guid":{"rendered":"https:\/\/wathefty.com\/jobs\/2022\/09\/02\/quality-assurance-officer-10\/"},"modified":"2022-09-02T22:16:18","modified_gmt":"2022-09-02T19:16:18","slug":"quality-assurance-officer-10","status":"publish","type":"post","link":"https:\/\/wathefty.com\/jobs\/2022\/09\/02\/quality-assurance-officer-10\/","title":{"rendered":"Quality Assurance Officer"},"content":{"rendered":"

Job Description<\/h2>\n

JOB DESCRIPTION
. Aligns quality standards to adhere to current company standards.
. Evaluates agent service delivery and product knowledge, and provides associated feedback and suggestions to enhance the customer experience and productivity.
. Compiles statistical data with narratives and present findings to the team and stakeholders.
. Identifies and analyzes irregularities or trends and uses findings to improve the customer experience and the sales conversion rates.
. Manages short-term projects as they relate to the Quality and Process improvement and\/or Customer Experience.
. Provides assessment and action plan to agent, team, or department and provides reporting with root cause analysis to Manager, on areas of improvement. <\/p>\n

Job Details<\/h2>\n

Employment Types:<\/h3>\n

Full time <\/p>\n

Industry:<\/h3>\n

Retailing <\/p>\n

Function:<\/h3>\n

Customer Service \/ Call Centre \/ BPO , Pharmaceutical \/ Biotechnology , IT \/ Software Development – Network Administration \/ Security <\/p>\n

Roles:<\/h3>\n

Quality Assurance \/ Control (QA \/ QC) , Quality Assurance – Manager <\/p>\n

Skills:<\/h3>\n

Quality Assurance Officer <\/p>\n

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Job Description
\nJOB DESCRIPTION
\n. Aligns quality standards to adhere to current company standards.
\n. Evaluates agent service delivery and product knowledge, and provides associated feedback and suggestions to enhance the customer experience and productivity.
\n. Compiles statistical data with narratives and present findings to the team and stakeholders.
\n. Identifies and analyzes irregularities or trends and uses findings to improve the customer experience and the sales conversion rates.
\n. Manages short-term projects as they relate to the Quality and Process improvement and\/or Customer Experience.
\n. Provides assessment and action plan to agent, team, or department and provides reporting with root cause analysis to Manager, on areas of improvement. Job Details Employment Types: Full time
\n Industry: Retailing
\n Function: Customer Service \/ Call Centre \/ BPO , Pharmaceutical \/ Biotechnology , IT \/ Software Development – Network Administration \/ Security
\n Roles: Quality Assurance \/ Co..<\/p>\n","protected":false},"author":2,"featured_media":40604,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_ti_tpc_template_sync":false,"_ti_tpc_template_id":"","spay_email":"","footnotes":""},"categories":[20,51],"tags":[],"class_list":["post-67593","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-_","category-__"],"jetpack_featured_media_url":"https:\/\/wathefty.com\/jobs\/wp-content\/uploads\/2022\/07\/\u0648\u0638\u0627\u0626\u0641-\u0627\u0644\u0623\u0631\u062f\u0646.png","_links":{"self":[{"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/posts\/67593","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/comments?post=67593"}],"version-history":[{"count":0,"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/posts\/67593\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/media\/40604"}],"wp:attachment":[{"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/media?parent=67593"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/categories?post=67593"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/tags?post=67593"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}