jetpack domain was triggered too early. This is usually an indicator for some code in the plugin or theme running too early. Translations should be loaded at the init action or later. Please see Debugging in WordPress for more information. (This message was added in version 6.7.0.) in /home/wathefty/public_html/jobs/wp-includes/functions.php on line 6260rank-math domain was triggered too early. This is usually an indicator for some code in the plugin or theme running too early. Translations should be loaded at the init action or later. Please see Debugging in WordPress for more information. (This message was added in version 6.7.0.) in /home/wathefty/public_html/jobs/wp-includes/functions.php on line 6260advanced-ads domain was triggered too early. This is usually an indicator for some code in the plugin or theme running too early. Translations should be loaded at the init action or later. Please see Debugging in WordPress for more information. (This message was added in version 6.7.0.) in /home/wathefty/public_html/jobs/wp-includes/functions.php on line 6260Duty Manager\t<\/p>\n
Job Number 22149743 Job Category Rooms & Guest Services Operations Location The St. Regis Amman, 5th Circle Shafiq Al Hayek Street, Amman, Jordan, Jordan VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Management JOB SUMMARY Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest or property related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues. CANDIDATE PROFILE Education and Experience \u2022 High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area. OR \u2022 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area. CORE WORK ACTIVITIES Supporting Property Operations and Guest Relations Needs \u2022 Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property. \u2022 Communicates any variations to the established norms to the appropriate department in a timely manner. \u2022 Sends copy of MOD report to all departments on a daily basis. \u2022 Strives to improve service performance. \u2022 Ensures compliance with all policies, standards and procedures. \u2022 Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Supporting Profitability Goals \u2022 Understands and complies with loss prevention policies and procedures. \u2022 Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met. \u2022 Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement. Managing the Guest Experience \u2022 Intervenes in any guest\/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved. \u2022 Empowers employees to provide excellent customer service. \u2022 Provides immediate assistance to guests as requested. \u2022 Serves as a leader in displaying outstanding hospitality skills. \u2022 Sets a positive example for guest relations. \u2022 Responds to and handles guest problems and complaints. \u2022 Ensures employees understand customer service expectations and parameters. \u2022 Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction. \u2022 Participates in the development and implementation of corrective action plans to improve guest satisfaction. \u2022 Records guest issues in the guest response tracking system. Assisting Human Resources Activities \u2022 Participates as needed in the investigation of employee and guest accidents. \u2022 Observes service behaviors of employees and providing feedback to individuals. \u2022 Conducts regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance. \u2022 Celebrates successes and publicly recognizes the contributions of team members. \u2022 Ensures employees are cross-trained to support successfully daily operations. \u2022 Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process. \u2022 Understands and, if necessary, implements all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. The St. Regis brand first established luxury hospitality more than 110 years ago, with the opening of the St. Regis New York. From the moment John Jacob Astor IV opened the doors of his Beaux-Arts masterpiece on New York\u2019s Fifth Avenue, St. Regis has stood as a symbol of uncompromising elegance and bespoke service. Today, with more than 40 of the best addresses around the world, St. Regis is a place where trends are born, boundaries are broken and guests can simply live exquisite. We invite you to explore careers at St. Regis.<\/p>\n