Job Description<\/h2>\n

JOB DESCRIPTION<\/p>\n

\n
• Provide day-to-day support, subject matter expertise, and real-time coaching for Customer Service Representatives, motivating and supporting the team to resolve customer concerns<\/li>\n
• Stay present and available for the broader Customer Service team, including monitoring communications, answering questions, and providing real-time feedback<\/li>\n
• Oversee the team to drive productivity through contact prioritization via queue management and adherence monitoring<\/li>\n
• Provide interval updates to the team, sharing hourly progress versus SLA targets<\/li>\n
• Navigate and resolve financial transactions and support vendor communications required to resolve customer concerns<\/li>\n
• Serve as the first line of defense for escalations for the broader Customer Service team<\/li>\n
• Stay up-to-date about the knowledge base for products, services, and policy details and updates by reviewing the Customer Service knowledge base, as well as training updates<\/li>\n
• As time permits, support answering email and other contacts support ad hoc projects, such as Training and Quality Assurance support<\/li>\n
• In partnership with your Customer Service Team Supervisor, responsible for Quality Assurance, CSAT, and Productivity for your team<\/li>\n
• Promote a positive and friendly environment supporting good morale and cooperation<\/li>\n<\/ul>\n

  Job Details<\/h2>\n

  Employment Types:<\/h3>\n

  Full time <\/p>\n

  Industry:<\/h3>\n

  Retailing <\/p>\n

  Function:<\/h3>\n

  IT , Engineering – Chemical , Customer Service \/ Call Centre \/ BPO <\/p>\n

  Roles:<\/h3>\n

  Supervisor \/ Team Lead , Customer Service Executive (Voice) , Team Leader \/ Technical Leader <\/p>\n

  \u0644\u0644\u062a\u0642\u062f\u0645 \u0639\u0644\u0649 \u0627\u0644\u0648\u0638\u064a\u0641\u0629 \u0627\u0636\u063a\u0637 \u0647\u0646\u0627<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

  Job Description
  \nJOB DESCRIPTION
  \nProvide day-to-day support, subject matter expertise, and real-time coaching for Customer Service Representatives, motivating and supporting the team to resolve customer concernsStay present and available for the broader Customer Service team, including monitoring communications, answering questions, and providing real-time feedbackOversee the team to drive productivity through contact prioritization via queue management and adherence monitoringProvide interval updates to the team, sharing hourly progress versus SLA targetsNavigate and resolve financial transactions and support vendor communications required to resolve customer concernsServe as the first line of defense for escalations for the broader Customer Service teamStay up-to-date about the knowledge base for products, services, and policy details and updates by reviewing the Customer Service knowledge base, as well as training updatesAs time permits, support answering email and other contacts su..<\/p>\n","protected":false},"author":2,"featured_media":40604,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_ti_tpc_template_sync":false,"_ti_tpc_template_id":"","spay_email":"","footnotes":""},"categories":[20,51],"tags":[],"class_list":["post-59348","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-_","category-__"],"jetpack_featured_media_url":"https:\/\/wathefty.com\/jobs\/wp-content\/uploads\/2022\/07\/\u0648\u0638\u0627\u0626\u0641-\u0627\u0644\u0623\u0631\u062f\u0646.png","_links":{"self":[{"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/posts\/59348","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/comments?post=59348"}],"version-history":[{"count":0,"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/posts\/59348\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/media\/40604"}],"wp:attachment":[{"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/media?parent=59348"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/categories?post=59348"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/tags?post=59348"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}