Analyst Customer Applications Support\t<\/p>\n

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Job Description – Analyst Customer Applications Support (35925)
Job Description
Analyst Customer Applications Support – 35925
Profession
: Customer Applications Support
Work Location
: Middle East, India & Africa-Jordan-Amman
Schedule
: Full-time
Description
As an
Analyst Customer Applications Support
, you will perform customer application training implementation and support activities according to SITA standards and procedures. You will maximize customer satisfaction by applying industry leading best practice processes and procedures.
What you will do
\u2022 Provide support to internal and external customers in accordance with departmental procedures and\/or the terms of the customer contract or Service Level Agreements (SLAs). \u2022 May act as the customer Single Point of Contact (SPOC) and co-ordinate application troubleshooting with customers and\/or internal resolver groups ensuring the highest level of customer service is maintained to resolve the incident within the prescribed SLA when required. \u2022 Ensure established Service Management processes and procedures are understood and followed to the highest standards and co-ordinate problem resolution with the appropriate resolver groups. \u2022 Achieve shortest service restoral time possible according to the customer contracts or SLAs by initiating timely escalations to management and\/or specialized resolver groups inside SITA as per established departmental escalation procedures. \u2022 Adhere to installation guidelines application documentation and industry best practices in order to deliver quality service. \u2022 Collaborate with customers to understand document and resolve problems to moderate complexity within the designated application. \u2022 Conduct the analysis definition documentation and\/or testing of application software changes and system enhancements. \u2022 Assist with acceptance testing as related to customer or third party service provider acceptance criteria. \u2022 Collaborate inter-departmentally with Senior or Lead Analysts and\/or Software Development personnel to identify the root cause of application problems and provide possible workarounds or resolution details to customer.
Qualifications
Who you are
\u2022 Minimum 3 years\u2019 experience in a customer service function preferably in the area of airline systems application support or delivery. \u2022 Operating knowledge of Microsoft Office products \u2022 Ability to support troubleshoot analyze and investigate application software and\/or IT systems. \u2022 Ability to install and configure within the applicable application software and technology\/vendor environment. \u2022 Familiarity with ITIL and service management best practices and procedures. \u2022 Ability to analyze draw conclusions and create solutions to customers' moderately complex problems. \u2022 Ability to build relationships with peer and management levels both with clients and the company management. \u2022 Ability to prioritize work under pressure and multi-task. \u2022 Ability to use a team approach to solve problems when appropriate. \u2022 Ability to work in a multi-cultural and diverse business environment. \u2022 Application Development \u2022 Applications Support \u2022 Crisis Management \u2022 Product\/Solution Knowledge \u2022 Relationship Management \u2022 Service Management Process \u2022 Adhering to Principles & Values \u2022 Communication \u2022 Creating & Innovating \u2022 Customer Focus \u2022 Impact & Influence \u2022 Leading Execution \u2022 Results Orientation \u2022 Teamwork \u2022 Bachelors\/University degree in related field or equivalent work experience required. \u2022 ITIL Foundation Certification
What we offer
SITA\u2019s workplace is all about diversity: many different countries and cultures are represented in our workforce, and colleagues who\u2019ve been working here for decades collaborate with those just out of college and early in their careers. SITA is a place of change and constant improvement, where we're always pushing ourselves to find better ways of doing things: smarter, quicker, easier, for us and our customers and for their customers too. And we offer all the good stuff you\u2019d expect like holidays, bonus, flexible benefits, medical policy, pension plan and access to world class learning.
Welcome to SITA
SITA is the world\u2019s leading specialist in air transport communications and information technology. We don\u2019t just connect the global aviation industry. We apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. In case of issues with uploading your CV or accessing the application system, please contact us @ careers@sita.aero #LI-MM1
Job Posting
: Aug 22, 2022, 9:53:18 AM<\/p>\n

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Analyst Customer Applications Support
\n\u0627\u0644\u0648\u0635\u0641 \u0627\u0644\u0648\u0638\u064a\u0641\u064a<\/p>\n

Job Description – Analyst Customer Applications Support (35925)
\nJob Description
\nAnalyst Customer Applications Support – 35925
\nProfession
\n: Customer Applications Support
\nWork Location
\n: Middle East, India & Africa-Jordan-Amman
\nSchedule
\n: Full-time
\nDescription
\nAs an
\nAnalyst Customer Applications Support
\n, you will perform customer application training implementation and support activities according to SITA standards and procedures. You will maximize customer satisfaction by applying industry leading best practice processes and procedures.
\nWhat you will do
\n\u2022 Provide support to internal and external customers in accordance with departmental procedures and\/or the terms of the customer contract or Service Level Agreements (SLAs). \u2022 May act as the customer Single Point of Contact (SPOC) and co-ordinate application troubleshooting with customers and\/or internal resolver groups ensuring the highest level of customer service is maintai..<\/p>\n","protected":false},"author":2,"featured_media":12861,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_ti_tpc_template_sync":false,"_ti_tpc_template_id":"","spay_email":"","footnotes":""},"categories":[32,3],"tags":[],"class_list":["post-56990","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-__","category-3"],"jetpack_featured_media_url":"https:\/\/wathefty.com\/jobs\/wp-content\/uploads\/2022\/06\/20245885_1421686584575593_7362247120580106475_n.png","_links":{"self":[{"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/posts\/56990","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/comments?post=56990"}],"version-history":[{"count":0,"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/posts\/56990\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/media\/12861"}],"wp:attachment":[{"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/media?parent=56990"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/categories?post=56990"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/tags?post=56990"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}