Line of Service
<\/strong>Internal Firm Services<\/p>\n

Industry\/Sector
<\/strong>Not Applicable<\/p>\n

Specialism
<\/strong>IFS – Internal Firm Services – Other<\/p>\n

Management Level
<\/strong>Senior Manager<\/p>\n

Job Description & Summary
<\/strong>PwC Overview:
At PwC, we measure success by our ability to create the value that our clients and our people are looking for. Our reputation lies in building lasting relationships with our clients and a focus on delivering value in all we do. We\u2019re a network of firms in 152 countries with more than 328,000 people who are committed to delivering world-class capabilities and quality in assurance, tax and advisory services
PwC Middle East Overview:
Established in the region for over 40 years, PwC Middle East employs
over 10,000 people across 12 countries: Bahrain, Egypt, Iraq, Jordan,
Kuwait, Lebanon, Libya, Oman, Qatar, Saudi Arabia, Palestine and the United Arab Emirates. Complementing our depth of industry expertise and breadth of skills is our sound knowledge of local business environments across the Middle East region. Our tailored solutions help our clients meet the challenges and opportunities of doing business in the Middle East market, and beyond
Corporate Culture & Working Environment:
Our culture is one of inclusivity and care, where we respect each other and our differences. It's one that supports collaboration, teamwork and innovation and one that embraces difference. We support everyone having a voice and feeling empowered to challenge the status quo, bringing new ideas to the table
As PwC staff, you will have the chance to collaborate across level, line of services, and global network. Not only in terms of work, get involved too in firm-wide events
Line of Service and Overview:
At PwC, we are investing in growing our Managed Services business. Managed Services is the delivery and execution business within PwC. It brings the best of PwC\u2019s advisory capabilities and our operational delivery to help clients solve complex problems. Supported by our regional and global network of delivery centers, we support our clients in our own state of the art facilities or on their own sites as required. We are a mixed group of operational professionals from diverse industry backgrounds
Job Summary:
<\/strong>The AMS Service Tower Lead is responsible for overseeing the daily operations, offering strategic guidance, and providing subject matter expertise for AMS Managed Services. This role entails effective collaboration with stakeholders and leadership of a cross-functional team across various delivery centers
Roles and Responsibilities:
<\/strong><\/p>\n

\n
• Develops and executes the delivery strategy for AMS Managed Services in line with business objectives<\/li>\n
• Oversees the day-to-day delivery, including key client deliverables \/ outputs, and provides recommendations on how AMS services can be improved<\/li>\n
• Assumes overall accountability for the oversight and successful execution of all AMS engagements within the Managed Services portfolio<\/li>\n
• Oversees output quality reviews and audits to ensure that delivery complies with established standards and client expectations and leads quality improvement initiatives based on feedback and observations<\/li>\n
• Sets overall resource planning strategies to match project demands with available talent within the AMS Service Tower<\/li>\n
• Leads the design, development, and implementation of comprehensive service delivery policies, standards, and processes that align with business objectives and industry best practices<\/li>\n
• Ensures that all AMS-related activities are in line with established policies, procedures, and compliance standards<\/li>\n
• Holds overall accountability for SLA \/ OLA compliance across AMS engagements and implements corrective actions to address any deviations, and continuously improves service delivery<\/li>\n
• Stays updated on industry trends and emerging technologies to maintain best practices<\/li>\n
• Identifies L&D needs and develops a comprehensive L&D plan that includes training themes, programs, and learning resources<\/li>\n
• Leads, mentors, and motivates the AMS service delivery team, fostering a culture of excellence, high performance, and continuous learning<\/li>\n<\/ul>\n

  Expected Skills:
  <\/strong><\/p>\n

  \n
  • Deep understanding and knowledge of key ERP applications (SAP, Oracle, Salesforce)<\/li>\n
  • Familiarity with ITIL and ITSM<\/li>\n<\/ul>\n

    Expected Competencies:
    <\/strong><\/p>\n

    \n
    • Communicate with impact<\/li>\n
    • Adaptability and learning<\/li>\n
    • Drive organizational excellence<\/li>\n
    • Strategic mindset<\/li>\n
    • Results driven<\/li>\n
    • Conflict resolution<\/li>\n
    • Adding value<\/li>\n<\/ul>\n

      Required Language Skills:
      <\/strong><\/p>\n

      \n
      • Proficient in written and spoken English<\/li>\n
      • Arabic is a plus<\/li>\n<\/ul>\n

        Minimum Education and Specific Qualification:
        <\/strong><\/p>\n

        \n
        • Bachelor\u2019s Degree in Information Systems, Computer Science, Business Management or equivalent<\/li>\n
        • Master\u2019s Degree in Information Systems, Computer Science, Business Management or equivalent from an accredited university is preferred<\/li>\n
        • Certifications in relevant technologies (e.g., SAP Activate, Microsoft<\/li>\n
        • Azure Certified Solutions Architect, etc.) would be advantageous<\/li>\n<\/ul>\n

          Years of Experience:
          <\/strong><\/p>\n

          \n
          • Minimum of 8 years of professional work experience with a proven portfolio of projects in the IT sector, preferably in the Middle East region<\/li>\n<\/ul>\n

            Required Skills
            <\/strong>Optional Skills
            <\/strong><\/p>\n

            Desired Languages <\/strong>(If blank, desired languages not specified)
            <\/em><\/p>\n

            Travel Requirements
            <\/strong>Not Specified<\/p>\n

            Available for Work Visa Sponsorship?
            <\/strong>No<\/p>\n

            Government Clearance Required?
            <\/strong>No<\/p>\n

            Job Posting End Date
            <\/strong><\/p>\n

            \u0644\u0644\u062a\u0642\u062f\u0645 \u0639\u0644\u0649 \u0627\u0644\u0648\u0638\u064a\u0641\u0629<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

            Line of Service
            \nInternal Firm Services<\/p>\n

            Industry\/Sector
            \nNot Applicable<\/p>\n

            Specialism
            \nIFS – Internal Firm Services – Other<\/p>\n

            Management Level
            \nSenior Manager<\/p>\n

            Job Description & Summary
            \nPwC Overview:
            \nAt PwC, we measure success by our ability to create the value that our clients and our people are looking for. Our reputation lies in building lasting relationships with our clients and a focus on delivering value in all we do. We\u2019re a network of firms in 152 countries with more than 328,000 people who are committed to delivering world-class capabilities and quality in assurance, tax and advisory services
            \nPwC Middle East Overview:
            \nEstablished in the region for over 40 years, PwC Middle East employs
            \nover 10,000 people across 12 countries: Bahrain, Egypt, Iraq, Jordan,
            \nKuwait, Lebanon, Libya, Oman, Qatar, Saudi Arabia, Palestine and the United Arab Emirates. Complementing our depth of industry expertise and breadth of skills is our sound knowledge of local business environments across the Middle E..<\/p>\n","protected":false},"author":2,"featured_media":40604,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_ti_tpc_template_sync":false,"_ti_tpc_template_id":"","spay_email":"","footnotes":""},"categories":[38,3],"tags":[],"class_list":["post-490898","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-38","category-3"],"jetpack_featured_media_url":"https:\/\/wathefty.com\/jobs\/wp-content\/uploads\/2022\/07\/\u0648\u0638\u0627\u0626\u0641-\u0627\u0644\u0623\u0631\u062f\u0646.png","_links":{"self":[{"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/posts\/490898","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/comments?post=490898"}],"version-history":[{"count":0,"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/posts\/490898\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/media\/40604"}],"wp:attachment":[{"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/media?parent=490898"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/categories?post=490898"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/tags?post=490898"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}