The Helpdesk Engineer is a critical member of the Helpdesk team whose role is to manage and support the Firm\u2019s users for all technology related incidents and requests.<\/p>\n

Duties & Responsibilities <\/strong><\/p>\n

Strategy & Planning<\/strong><\/p>\n

\n
• Execution of long-term strategic goals for desktops, systems and software in conjunction with project teams, second line support and end-users. <\/li>\n<\/ul>\n

  Acquisition & Deployment<\/strong><\/p>\n

  \n
  • Coordinate with users, project teams, second line support and suppliers to implement desktop and server systems that utilize industry best practices to meet the firm\u2019s objectives.<\/li>\n<\/ul>\n

    Operational Management<\/strong><\/p>\n

    \n
    • Provide user support in respect of the Firm\u2019s desktops\/ laptops, enterprise applications and related systems<\/li>\n
    • Manage communications and connection solutions, including workstation connectivity, local area networks, company Web site, intranet, and Internet applications.<\/li>\n
    • Ensure the integrity and security of enterprise data on host computers, and during data transfer in accordance with business needs and industry best-practices regarding privacy, security, and regulatory compliance.<\/li>\n
    • Manage end user accounts, permissions, access rights, and storage allocations in accordance with best practices regarding privacy, security, and regulatory compliance.<\/li>\n
    • Anticipate, mitigate, identify, troubleshoot, and resolve hardware and software problems on desktops, laptops and IP telephony. Escalate incidents as necessary.<\/li>\n
    • Recommend, schedule, and perform software and hardware improvements, upgrades, patches, reconfigurations, and\/or purchases.<\/li>\n
    • Create training material and provide ad hoc training on Enterprise Applications<\/li>\n
    • Create training material (cheat sheets) and provide ad hoc training on Enterprise Systems and Applications<\/li>\n
    • Maintain current and accurate inventory of technology hardware, software and resources<\/li>\n
    • Manage firms assets<\/li>\n<\/ul>\n

      Personal Attributes <\/strong><\/p>\n

      \n
      • Strong customer service orientation<\/li>\n
      • Proven analytical and problem-solving abilities<\/li>\n
      • Ability to effectively prioritize and execute tasks in a high-pressure environment<\/li>\n
      • Strong interpersonal and oral communication skills<\/li>\n
      • Ability to conduct research into hardware and software issues and products as required<\/li>\n
      • Ability to present ideas and solutions in user-friendly language<\/li>\n
      • Highly self-motivated and directed<\/li>\n
      • Keen attention to detail<\/li>\n
      • Skilled at working within a team-oriented, collaborative environment<\/li>\n<\/ul>\n

        Qualifications<\/strong><\/p>\n

        Formal Education & Certification<\/strong><\/p>\n

        \n
        • ITIL Certification<\/li>\n
        • N+<\/li>\n
        • A+<\/li>\n
        • MCSE<\/li>\n<\/ul>\n

          Knowledge & Experience<\/strong><\/p>\n

          \n
          • High level of skill in MS Office suite<\/li>\n
          • High level of skills in operating systems<\/li>\n
          • Has a functional understanding of key general IT, security technologies and applications<\/li>\n
          • Has a fundamental understanding of IT project framework<\/li>\n
          • Functional understanding of networks and WIFI<\/li>\n
          • 5 years + experience in supporting high performing organization in a service desk environment<\/li>\n
          • Hands-on software and hardware troubleshooting experience<\/li>\n
          • Experience documenting and maintaining configuration and process information<\/li>\n<\/ul>\n

            Work Conditions<\/strong><\/p>\n

            \n
            • Occasional evening and weekend work to meet deadlines.<\/li>\n
            • Shift work<\/li>\n
            • Some travel may be required<\/li>\n<\/ul>\n

              Diversity, Equity & Inclusion<\/strong><\/p>\n

              Essential to our success as a regional law firm is our ability to attract and retain the best talent from a diverse range of backgrounds. We are committed to a work environment where everyone can reach their potential and we have an inclusive culture which respects individual differences.<\/p>\n

              We undertake and support a number of internal and external initiatives aimed at increasing diversity within the profession and we encourage all our partners and staff to get involved.<\/p>\n

              \n
              • Al Tamimi & Company is committed to providing equal opportunities for all. We welcome applications from candidates with disabilities and support those in the workplace who have a disability.<\/li>\n<\/ul>\n

                \u0644\u0644\u062a\u0642\u062f\u0645 \u0639\u0644\u0649 \u0627\u0644\u0648\u0638\u064a\u0641\u0629<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

                The Helpdesk Engineer is a critical member of the Helpdesk team whose role is to manage and support the Firm\u2019s users for all technology related incidents and requests.
                \nDuties & Responsibilities
                \nStrategy & Planning
                \nExecution of long-term strategic goals for desktops, systems and software in conjunction with project teams, second line support and end-users. Acquisition & Deployment
                \nCoordinate with users, project teams, second line support and suppliers to implement desktop and server systems that utilize industry best practices to meet the firm\u2019s objectives.Operational Management
                \nProvide user support in respect of the Firm\u2019s desktops\/ laptops, enterprise applications and related systemsManage communications and connection solutions, including workstation connectivity, local area networks, company Web site, intranet, and Internet applications.Ensure the integrity and security of enterprise data on host computers, and during data transfer in accordance with business needs and industry bes..<\/p>\n","protected":false},"author":2,"featured_media":40604,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_ti_tpc_template_sync":false,"_ti_tpc_template_id":"","spay_email":"","footnotes":""},"categories":[38,3],"tags":[],"class_list":["post-438286","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-38","category-3"],"jetpack_featured_media_url":"https:\/\/wathefty.com\/jobs\/wp-content\/uploads\/2022\/07\/\u0648\u0638\u0627\u0626\u0641-\u0627\u0644\u0623\u0631\u062f\u0646.png","_links":{"self":[{"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/posts\/438286","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/comments?post=438286"}],"version-history":[{"count":0,"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/posts\/438286\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/media\/40604"}],"wp:attachment":[{"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/media?parent=438286"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/categories?post=438286"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/tags?post=438286"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}