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{"id":431125,"date":"2023-05-08T17:54:51","date_gmt":"2023-05-08T14:54:51","guid":{"rendered":"https:\/\/wathefty.com\/jobs\/2023\/05\/08\/it-support-specialist-4\/"},"modified":"2023-05-08T17:54:51","modified_gmt":"2023-05-08T14:54:51","slug":"it-support-specialist-4","status":"publish","type":"post","link":"https:\/\/wathefty.com\/jobs\/2023\/05\/08\/it-support-specialist-4\/","title":{"rendered":"IT Support Specialist"},"content":{"rendered":"

IT Support Specialist\t<\/p>\n

\u0627\u0644\u0648\u0635\u0641 \u0627\u0644\u0648\u0638\u064a\u0641\u064a<\/h2>\n
1) IT Onsite support specialist<\/p>\n
Job Specific Responsibilities:<\/p>\n
\u2022 Serve as the first point of contact for walk-in customers seeking technical assistance.<\/p>\n
\u2022 Analyze and resolve end user hardware and software computer problems in a timely and accurate fashion.<\/p>\n
\u2022 Troubleshoot hardware and software issues in person, remotely and via phone.<\/p>\n
\u2022 Offer daily operations and systems support to users.<\/p>\n
\u2022 Perform daily operational checklist from @ location to confirm the operational readiness of CLIENT at @ location<\/p>\n
\u2022 Properly escalating unresolved incidents to the next level of support.<\/p>\n
\u2022 Follow-up and update customer status and information<\/p>\n
\u2022 Verify functionality of hardware and software components.<\/p>\n
\u2022 Administer and support network operations.<\/p>\n
\u2022 Coordinate and follow up resolution for open\/pending incidents.<\/p>\n
\u2022 Ensure proper recording, documentation and closure.<\/p>\n
Other tasks: Onsite support specialist also responsible on conducting IT based trainings to users and IT support during any training or special function conducted by CLIENT . IT onsite support specialist is responsible for doing daily checklist to make sure the site is ready for CLIENT operation. They have to report on a daily basis to IT support lead about the status of checklist.<\/p>\n
al Qualification:<\/p>\n
\u2022 BSc degree or diploma in computer science, IT, Electronics, Computer engineering or any equivalent degree.<\/p>\n
\u2022 CCNA<\/p>\n
\u2022 Google Administrator<\/p>\n
\u2022 ITIL v3 foundation<\/p>\n
Experience:<\/p>\n
\u2022 3-5 years in field and relevant related IT functional areas; A technical associate\/undergraduate degree or equivalent relevant experience preferred<\/p>\n
.<\/p>\n

\u0627\u0644\u0645\u0647\u0627\u0631\u0627\u062a<\/h2>\n
Essential Skills:<\/p>\n
\u2022 Proven working experience in providing help desk support<\/p>\n
\u2022 Arabic speaker with very good proficiency in English<\/p>\n
\u2022 Working knowledge of help desk software, databases and remote control<\/p>\n
\u2022 Strong client-facing and communication skills<\/p>\n
\u2022 Advanced troubleshooting and multi-tasking skills<\/p>\n
\u2022 Customer service orientation<\/p>\n
\u2022 Ability to work under pressure.<\/p>\n
\u2022 Team management skills.<\/p>\n
\u2022 Ability to diagnose and resolve unique, nonrecurring problems associated skills<\/p>\n
\u2022 Application software and operating systems<\/p>\n
\n
\u2022 Strong IT skills and knowledge including hardware, software and networks<\/li>\n<\/ul>\n
\u062a\u0641\u0627\u0635\u064a\u0644 \u0627\u0644\u0648\u0638\u064a\u0641\u0629<\/h2>\n
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\u0642\u0637\u0627\u0639 \u0627\u0644\u0634\u0631\u0643\u0629<\/dt>\n
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\u0637\u0628\u064a\u0639\u0629 \u0639\u0645\u0644 \u0627\u0644\u0634\u0631\u0643\u0629<\/dt>\n
\u0635\u0627\u062d\u0628 \u0639\u0645\u0644 (\u0627\u0644\u0642\u0637\u0627\u0639 \u0627\u0644\u062e\u0627\u0635)<\/dd>\n
\u0627\u0644\u062f\u0648\u0631 \u0627\u0644\u0648\u0638\u064a\u0641\u064a<\/dt>\n
\u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a<\/dd>\n
\u0646\u0648\u0639 \u0627\u0644\u062a\u0648\u0638\u064a\u0641<\/dt>\n
\u062f\u0648\u0627\u0645 \u0643\u0627\u0645\u0644<\/dd>\n
\u0627\u0644\u0631\u0627\u062a\u0628 \u0627\u0644\u0634\u0647\u0631\u064a<\/dt>\n
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1<\/dd>\n<\/dl>\n
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\n
\u0645\u0646\u0637\u0642\u0629 \u0627\u0644\u0625\u0642\u0627\u0645\u0629<\/dt>\n
\u0627\u0644\u0625\u0645\u0627\u0631\u0627\u062a \u0627\u0644\u0639\u0631\u0628\u064a\u0629 \u0627\u0644\u0645\u062a\u062d\u062f\u0629<\/dd>\n
\u0627\u0644\u062c\u0646\u0633<\/dt>\n
\u0623\u0646\u062b\u0649<\/dd>\n
\u0627\u0644\u062c\u0646\u0633\u064a\u0629<\/dt>\n
\u0627\u0644\u062f\u0648\u0644 \u0627\u0644\u0639\u0631\u0628\u064a\u0629<\/dd>\n
\u0627\u0644\u0639\u0645\u0631<\/dt>\n
\u0627\u0644\u062d\u062f \u0627\u0644\u0623\u062f\u0646\u0649: 18 \u0627\u0644\u062d\u062f \u0627\u0644\u0623\u0642\u0635\u0649: 33<\/dd>\n<\/dl>\n
\u0644\u0644\u062a\u0642\u062f\u0645 \u0639\u0644\u0649 \u0627\u0644\u0648\u0638\u064a\u0641\u0629<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"
IT Support Specialist
\n\u0627\u0644\u0648\u0635\u0641 \u0627\u0644\u0648\u0638\u064a\u0641\u064a<\/p>\n
1) IT Onsite support specialist
\nJob Specific Responsibilities:
\n\u2022 Serve as the first point of contact for walk-in customers seeking technical assistance.
\n\u2022 Analyze and resolve end user hardware and software computer problems in a timely and accurate fashion.
\n\u2022 Troubleshoot hardware and software issues in person, remotely and via phone.
\n\u2022 Offer daily operations and systems support to users.
\n\u2022 Perform daily operational checklist from @ location to confirm the operational readiness of CLIENT at @ location
\n\u2022 Properly escalating unresolved incidents to the next level of support.
\n\u2022 Follow-up and update customer status and information
\n\u2022 Verify functionality of hardware and software components.
\n\u2022 Administer and support network operations.
\n\u2022 Coordinate and follow up resolution for open\/pending incidents.
\n\u2022 Ensure proper recording, documentation and closure.
\nOther tasks: Onsite support specialist also responsible on conducting IT based trainings to users and ..<\/p>\n","protected":false},"author":2,"featured_media":40604,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_ti_tpc_template_sync":false,"_ti_tpc_template_id":"","spay_email":"","footnotes":""},"categories":[18,33],"tags":[],"class_list":["post-431125","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-_","category-__"],"jetpack_featured_media_url":"https:\/\/wathefty.com\/jobs\/wp-content\/uploads\/2022\/07\/\u0648\u0638\u0627\u0626\u0641-\u0627\u0644\u0623\u0631\u062f\u0646.png","_links":{"self":[{"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/posts\/431125","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/comments?post=431125"}],"version-history":[{"count":0,"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/posts\/431125\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/media\/40604"}],"wp:attachment":[{"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/media?parent=431125"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/categories?post=431125"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/wathefty.com\/jobs\/wp-json\/wp\/v2\/tags?post=431125"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}