\t\t\u064a\u0639\u0644\u0646 \u0628\u0646\u0643 \u0627\u0644\u0627\u062a\u062d\u0627\u062f \u0639\u0646 \u0648\u0638\u0627\u0626\u0641 \u0634\u0627\u063a\u0631\u0629 \u0641\u064a \u0645\u062c\u0627\u0644 \u0643\u0648\u0644 \u0633\u0646\u062a\u0631<\/p>\n \u064a\u0639\u0644\u0646 \u0628\u0646\u0643 \u0627\u0644\u0627\u062a\u062d\u0627\u062f \u0639\u0646 \u0648\u0638\u0627\u0626\u0641 \u0634\u0627\u063a\u0631\u0629 \u0641\u064a \u0645\u062c\u0627\u0644 \u0643\u0648\u0644 \u0633\u0646\u062a\u0631<\/p>\n This role is primarily responsible for attending customer inbound calls and resolves queries\/ issues directed to Call Center to ensure customer satisfaction. Informs customer about the various products and services offered by the Bank. Follows-up, closes or escalate queries to different functions\/ departments\/ branches to ensure timely resolution of customer query. Assists in implementing new initiatives undertaken periodically. Handle client queries related to transactions and product capabilities. \u0639\u0646 \u0647\u0630\u0647 \u0627\u0644\u0648\u0638\u064a\u0641\u0629<\/p>\n \u0647\u0630\u0627 \u0627\u0644\u062f\u0648\u0631 \u0645\u0633\u0624\u0648\u0644 \u0628\u0634\u0643\u0644 \u0623\u0633\u0627\u0633\u064a \u0639\u0646 \u062d\u0636\u0648\u0631 \u0645\u0643\u0627\u0644\u0645\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0648\u0627\u0631\u062f\u0629 \u0648\u064a\u062d\u0644 \u0627\u0644\u0627\u0633\u062a\u0641\u0633\u0627\u0631\u0627\u062a \/ \u0627\u0644\u0645\u0634\u0643\u0644\u0627\u062a \u0627\u0644\u0645\u0648\u062c\u0647\u0629 \u0625\u0644\u0649 \u0645\u0631\u0643\u0632 \u0627\u0644\u0627\u062a\u0635\u0627\u0644 \u0644\u0636\u0645\u0627\u0646 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621. \u0625\u0628\u0644\u0627\u063a \u0627\u0644\u0639\u0645\u064a\u0644 \u0628\u0627\u0644\u0645\u0646\u062a\u062c\u0627\u062a \u0648\u0627\u0644\u062e\u062f\u0645\u0627\u062a \u0627\u0644\u0645\u062e\u062a\u0644\u0641\u0629 \u0627\u0644\u062a\u064a \u064a\u0642\u062f\u0645\u0647\u0627 \u0627\u0644\u0628\u0646\u0643. \u0645\u062a\u0627\u0628\u0639\u0629 \u0627\u0644\u0627\u0633\u062a\u0641\u0633\u0627\u0631\u0627\u062a \u0623\u0648 \u0625\u063a\u0644\u0627\u0642\u0647\u0627 \u0623\u0648 \u062a\u0635\u0639\u064a\u062f\u0647\u0627 \u0625\u0644\u0649 \u0648\u0638\u0627\u0626\u0641 \/ \u0623\u0642\u0633\u0627\u0645 \/ \u0641\u0631\u0648\u0639 \u0645\u062e\u062a\u0644\u0641\u0629 \u0644\u0636\u0645\u0627\u0646 \u062d\u0644 \u0627\u0633\u062a\u0639\u0644\u0627\u0645 \u0627\u0644\u0639\u0645\u064a\u0644 \u0641\u064a \u0627\u0644\u0648\u0642\u062a \u0627\u0644\u0645\u0646\u0627\u0633\u0628. \u064a\u0633\u0627\u0639\u062f \u0641\u064a \u062a\u0646\u0641\u064a\u0630 \u0627\u0644\u0645\u0628\u0627\u062f\u0631\u0627\u062a \u0627\u0644\u062c\u062f\u064a\u062f\u0629 \u0627\u0644\u062a\u064a \u064a\u062a\u0645 \u0627\u0644\u0642\u064a\u0627\u0645 \u0628\u0647\u0627 \u0628\u0634\u0643\u0644 \u062f\u0648\u0631\u064a. \u0627\u0644\u062a\u0639\u0627\u0645\u0644 \u0645\u0639 \u0627\u0633\u062a\u0641\u0633\u0627\u0631\u0627\u062a \u0627\u0644\u0639\u0645\u064a\u0644 \u0627\u0644\u0645\u062a\u0639\u0644\u0642\u0629 \u0628\u0627\u0644\u0645\u0639\u0627\u0645\u0644\u0627\u062a \u0648\u0642\u062f\u0631\u0627\u062a \u0627\u0644\u0645\u0646\u062a\u062c.<\/p>\n \u0645\u062a\u0637\u0644\u0628\u0627\u062a<\/p>\n 1 \u064a\u062d\u0636\u0631 \u0645\u0643\u0627\u0644\u0645\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0648\u0627\u0631\u062f\u0629 \u0648\u064a\u062d\u0644 \u0645\u0634\u0643\u0644\u0627\u062a\u0647\u0645 \u0641\u064a \u0625\u0637\u0627\u0631 TAT \u0627\u0644\u0645\u062d\u062f\u062f \u0644\u0636\u0645\u0627\u0646 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0627\u0644\u0627\u062d\u062a\u0641\u0627\u0638 \u0628\u0647\u0645<\/p>\n 2 \u064a\u0648\u0644\u062f \u064a\u0624\u062f\u064a \u0625\u0644\u0649 \u0627\u0644\u0628\u064a\u0639 \u0627\u0644\u0639\u0627\u0628\u0631 \u0644\u062c\u0645\u064a\u0639 \u0627\u0644\u0645\u0646\u062a\u062c\u0627\u062a \u0644\u0636\u0645\u0627\u0646 \u0631\u0628\u062d\u064a\u0629 \u0623\u0641\u0636\u0644 \u0644\u0644\u0634\u0631\u0643\u0629<\/p>\n 3 \u0627\u0644\u0645\u062a\u0627\u0628\u0639\u0629 \u0645\u0639 \u0627\u0644\u0625\u062f\u0627\u0631\u0627\u062a \u0627\u0644\u0645\u062e\u062a\u0644\u0641\u0629 \u0644\u0636\u0645\u0627\u0646 \u062d\u0644 \u0627\u0644\u0627\u0633\u062a\u0641\u0633\u0627\u0631\u0627\u062a \u0641\u064a \u0625\u0637\u0627\u0631 TAT \u0627\u0644\u0645\u062d\u062f\u062f<\/p>\n 4 \u064a\u062a\u0648\u0644\u0649 \u0645\u0634\u0627\u0631\u064a\u0639 \u062e\u0627\u0635\u0629 \u062a\u0631\u0643\u0632 \u0639\u0644\u0649 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/p>\n 5 \u064a\u0648\u0636\u062d \u0627\u0644\u0642\u064a\u0645 \u0648\u0627\u0644\u0645\u0639\u0627\u064a\u064a\u0631 \u0627\u0644\u0623\u0633\u0627\u0633\u064a\u0629 \u0644\u0628\u0646\u0648\u0643 \u0627\u0644\u0627\u062a\u062d\u0627\u062f \u0641\u064a \u062c\u0645\u064a\u0639 \u0627\u0644\u0645\u0639\u0627\u0645\u0644\u0627\u062a \u0648\u0627\u0644\u062a\u0641\u0627\u0639\u0644\u0627\u062a<\/p>\n 6 \u0627\u0644\u0627\u0644\u062a\u0632\u0627\u0645 \u0628\u0642\u0648\u0627\u0639\u062f \u0648\u0623\u0646\u0638\u0645\u0629 \u0627\u0644\u0639\u0645\u0644 \u0627\u0644\u062f\u0627\u062e\u0644\u064a\u0629<\/p>\n 7 \u0627\u0644\u0642\u062f\u0631\u0629 \u0639\u0644\u0649 \u062a\u0646\u0641\u064a\u0630 \u0628\u0639\u0636 \u0627\u0644\u0645\u0639\u0627\u0645\u0644\u0627\u062a \u0627\u0644\u0645\u0635\u0631\u0641\u064a\u0629 \u060c \u0639\u0644\u0649 \u0633\u0628\u064a\u0644 \u0627\u0644\u0645\u062b\u0627\u0644 (\u0627\u0644\u062a\u062d\u0648\u064a\u0644 \u060c \u0627\u0644\u0627\u0633\u062a\u0639\u0644\u0627\u0645 \u0639\u0646 \u0627\u0644\u0631\u0635\u064a\u062f \u2026)<\/p>\n![](\"https:\/\/wathefty.com\/jobs\/wp-content\/uploads\/2023\/05\/\u0641\u0631\u0635-\u0639\u0645\u0644-\u0644\u062f\u0649-\u0628\u0646\u0643-\u0627\u0644\u0627\u062a\u062d\u0627\u062f-1.png\"\/)
<\/figure>\n\u0639\u0646 \u0647\u0630\u0647 \u0627\u0644\u0648\u0638\u064a\u0641\u0629<\/h2>\n
Requirements
<\/strong>1 Attends inbound customer calls and resolves their issues within defined TAT to ensure client satisfaction and retention
2 Generates leads for cross-selling all products to ensure better profitability for the company
3 Follows-up with various departments to ensure queries are resolved within specified TAT
4 Undertakes special projects focusing on customer satisfaction
5 Demonstrates union banks core values and standards in all transactions, interactions
6 Adherence to internal work rules & regulations
7 Ability execute certain banking transactions , for example(transfer,balance inquiry \u2026)<\/p>\n