jetpack domain was triggered too early. This is usually an indicator for some code in the plugin or theme running too early. Translations should be loaded at the init action or later. Please see Debugging in WordPress for more information. (This message was added in version 6.7.0.) in /home/wathefty/public_html/jobs/wp-includes/functions.php on line 6260rank-math domain was triggered too early. This is usually an indicator for some code in the plugin or theme running too early. Translations should be loaded at the init action or later. Please see Debugging in WordPress for more information. (This message was added in version 6.7.0.) in /home/wathefty/public_html/jobs/wp-includes/functions.php on line 6260advanced-ads domain was triggered too early. This is usually an indicator for some code in the plugin or theme running too early. Translations should be loaded at the init action or later. Please see Debugging in WordPress for more information. (This message was added in version 6.7.0.) in /home/wathefty/public_html/jobs/wp-includes/functions.php on line 6260What you will be doing<\/strong><\/p>\n Help resolve software and technical questions for the customer efficiently and effectively<\/p>\n Gather the required information necessary to triage and troubleshoot issues and questions<\/p>\n Manage customer expectations regarding estimated response times for issue resolution<\/p>\n Resolving the issues through phone, Zoom, and email communication channels<\/p>\n Meet SLAs like response and resolution times by partnering within L1, L2, L3, and Critical Case teams<\/p>\n Extensively research and document customer technical issues<\/p>\n Collaborate with Technical Support team members to properly manage customer inquiries and escalate when appropriate<\/p>\n Partner with Technical Support team members on various strategic projects when needed<\/p>\n Own customer technical issues from initial report to resolution, communicating with customers regularly regarding issue status<\/p>\n Run monitoring reports for usage, performance, and\/or availability<\/p>\n Document solutions for knowledge base and bring new ideas for innovation and automation excellence in the Support team<\/p>\n Monitor customer health and application alerts<\/p>\n Assist with customer upgrades<\/p>\n What we are looking for<\/strong><\/p>\n Ability to empathize with the customer and convey confidence<\/p>\n Excellent Customer Service skills<\/p>\n Excellent ability to learn and articulate software-related and technical concepts<\/p>\n Strong active listening skills and excellent written and oral communications skills<\/p>\n Strong attention to detail when communicating with customers (verbal & written)<\/p>\n Bachelor\u2019s Degree in Computer Science Engineering (or related technical discipline)<\/p>\n 1-3 years of relevant experience in L1 technical customer support (voice and email), with a strong customer interaction experience<\/p>\n Good debugging skills<\/p>\n Willing to work in a 24×7 environment and provide weekend coverage, if needed<\/p>\n Ability to multitask in a fast-paced environment<\/p>\n Required Skills<\/strong><\/p>\n Familiarity with Linux<\/p>\n Understanding of basic computer networking<\/p>\n Understanding of basic shell scripting (bash and python preferred)<\/p>\n Understanding storage concepts, and distributed file systems preferred<\/p>\n