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Head of Sales \u2013 Forex Trading (B2C)<\/p>\n
Our client is a leading online wealth management organization with headquarters in the UAE. They are looking for an experienced Head of Sales with a background in banking, or Forex within the fintech industry. The successful candidate will be managing a team of global customer relations ensuring the KPIs are met and achieving the business goals.<\/p>\n
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Duties and Responsibilities:<\/p>\n
\u00b7 Managing a team of more than 50 people dedicated to providing value to B2C clients to activate, retain, and boost customer lifetime value.<\/p>\n
\u00b7 Ensure that the team's structure, capability, and processes are appropriate for the task at hand and future-proof to meet business expansion goals across a range of geographic areas.<\/p>\n
\u00b7 Establish and take ownership of KPIs for teams to ensure that overall business goals are achieved.<\/p>\n
\u00b7 Lead the team's adoption of tech solutions while negotiating many CRM migrations and brand-new procedures.<\/p>\n
\u00b7 To promote a high energy and performance culture, create a thorough training and development plan, a framework for recognition, and team engagement activities.<\/p>\n
\u00b7 Pay special attention to creating a framework for quality control so that team members may continue to get feedback.<\/p>\n
\u00b7 Create customer retention initiatives, such as promos, refer-a-friend campaigns, and loyalty programs, in collaboration with internal partners.<\/p>\n
\u00b7 Serve as the final point of contact for consumer complaints, establishing standardized methods for handling customer issues.<\/p>\n
\u00b7 Collaborate with insight and analytics teams to create data models that assist in determining the next best course of action for different client groups.<\/p>\n
\u00b7 Work with commercial teams to develop plans for regional and client segment growth.<\/p>\n
\u00b7 Creating and presenting performance insights to draw attention to areas that can be improved.<\/p>\n
\u00b7 As the team's change advocate, you will communicate the organization's strategy and see to it that team priorities are understood and ingrained throughout the team.<\/p>\n
\u00b7 You will be in charge of overseeing the whole employee life cycle and making sure that all performance-related issues are resolved.<\/p>\n
Requirements<\/p>\n
\u00b7 Excellent communication skills in English both verbal and written. Fluency in other languages is a big advantage.<\/p>\n
\u00b7 Considerable expertise in managing sizable, global sales organizations with a proven track record of producing desirable business results.<\/p>\n
\u00b7 It is essential to be highly numerate and to have a background in Economics, Accounting, or Finance or a closely connected discipline. <\/p>\n
\u00b7 It is a definite advantage to have prior experience working in a regulated environment, such as one involving banking, payment institutions, or financial institutions.<\/p>\n
\u00b7 Expertise in building and enhancing teams for expansion.<\/p>\n
\u00b7 The capacity to cooperate with others in a team setting, to work in a dynamic environment, and to achieve challenging objectives with various competing agendas. <\/p>\n
\u00b7 A track record of developing productive working connections with corporate partners. <\/p>\n
\u00b7 Developed teams to foster engagement and foster a culture of continual learning. <\/p>\n
\u00b7 Oversaw a team to make sure KPIs are reached to the necessary degree.<\/p>\n