jetpack domain was triggered too early. This is usually an indicator for some code in the plugin or theme running too early. Translations should be loaded at the init action or later. Please see Debugging in WordPress for more information. (This message was added in version 6.7.0.) in /home/wathefty/public_html/jobs/wp-includes/functions.php on line 6170rank-math domain was triggered too early. This is usually an indicator for some code in the plugin or theme running too early. Translations should be loaded at the init action or later. Please see Debugging in WordPress for more information. (This message was added in version 6.7.0.) in /home/wathefty/public_html/jobs/wp-includes/functions.php on line 6170advanced-ads domain was triggered too early. This is usually an indicator for some code in the plugin or theme running too early. Translations should be loaded at the init action or later. Please see Debugging in WordPress for more information. (This message was added in version 6.7.0.) in /home/wathefty/public_html/jobs/wp-includes/functions.php on line 6170Org. Setting and Reporting<\/p>\n
JFO IMTD will lead the implementation and design for education digital transformation<\/p>\n
project (KFW) which will expand access to devices & connectivity for students and teachers.<\/p>\n
It will also contribute to improving the schools' infrastructure, including and not limited to<\/p>\n
upgrading the school network infrastructure, internet connectivity, provide the needed<\/p>\n
wireless access to school facilities and classrooms, configuring the tablet. we expect an<\/p>\n
increase in incidents and service requests while implementing the digital transformation<\/p>\n
project for education funded by KFW accordingly, as the project proposed two positions of<\/p>\n
ICT Service Desk Officer to ensure continuity of the providing efficient support to response<\/p>\n
for the digital transformation project, which requires two years of support.<\/p>\n
\u2022 Title of Supervisor: Senior Service Desk Officer<\/p>\n
\u2022 Title of Supervisee\/s: N\/A<\/p>\n
<\/p>\n
Responsibilities<\/p>\n
\u2022 Acts as a member of the ICT Service Desk team and provides first-level ICT support<\/p>\n
services to end-users in accordance with established standards, policies, and operating<\/p>\n
procedures, including:<\/p>\n
1. Fulfilling end-user requests for ICT services, including access to application systems and<\/p>\n
computer or mobile resources.<\/p>\n
2. Identifying and resolving\/escalating reported incidents related to computer hardware and<\/p>\n
software, mobile devices and other technology-related tools and products, access issues,<\/p>\n
connectivity, telephony, video conferencing, and software operational problems, analyzing<\/p>\n
<\/p>\n
issues and incidents, identifying systemic problems, and recommending appropriate solutions,<\/p>\n
and contributing to ICT knowledge management system<\/p>\n
3. Identifying and resolving\/escalating reported applications systems functional and\/or<\/p>\n
operational issues and problems in coordination with the second-level support teams.<\/p>\n
4. Maintaining and updating standard Service Desk information management system,<\/p>\n
including the status of all assigned service requests and incidents.<\/p>\n
5. Providing general information and advice to end-user queries on ICT products and services<\/p>\n
at UNRWA, potential access, usage policies, acquisition, upgrade, and replacement of<\/p>\n
standard ICT hardware, software, or mobile equipment.<\/p>\n
6. Collecting and analyzing end-user feedback and making recommendations to the<\/p>\n
appropriate internal team.<\/p>\n
7. Conducting ongoing end-user training needs assessment with the substantive contribution<\/p>\n
to developing end-user training materials.<\/p>\n
\u2022 Receives and installs new or updated existing end-user ICT hardware, mobile devices, and<\/p>\n
software, including the operating system and anti-virus software, in accordance with<\/p>\n
established standards; prepares and maintains an up-to-date inventory of installed devices and<\/p>\n
software licenses; liaises with maintenance and service vendors to install and service end-user<\/p>\n
computer hardware, mobile devices, and provision of minor ICT equipment.<\/p>\n
\u2022 Provides formal and on-the-job training on the use of computing services and facilities,<\/p>\n
devices, tools, wireless connectivity, mobiles devices, and standard software packages.<\/p>\n
\u2022 Prepares and supports requested ICT services for various internal and external meetings,<\/p>\n
including necessary Internet, Wi-Fi, teleconferencing, video conferencing, desktop, printing,<\/p>\n
and video\/audio projection services.; provides daily video conferencing connectivity and<\/p>\n
troubleshooting services.<\/p>\n
\u2022 Performs such other duties as may be assigned.<\/p>\n
<\/p>\n
Competencies<\/p>\n
\u2022 Planning and Organizing<\/p>\n
\u2022 Communication<\/p>\n
\u2022 Teamwork<\/p>\n
<\/p>\n
Education<\/p>\n
\u2022 A university degree in computer science, information technology, electrical or computer<\/p>\n
engineering, or other related disciplines.<\/p>\n
Skills<\/p>\n
Job Specific Qualifications<\/p>\n
<\/p>\n
Work Experience<\/p>\n
\u2022 Three years' ICT Service or Help Desk experience providing user support and training in a<\/p>\n
network computer environment is required.<\/p>\n
<\/p>\n
\u2022 Work experience with Microsoft Windows-based desktop technology and Microsoft Office<\/p>\n
software suite is required.<\/p>\n
<\/p>\n
Languages<\/p>\n
<\/p>\n
\u2022 Good command of spoken and written English and Arabic.<\/p>\n
<\/p>\n
Assessment<\/p>\n
<\/p>\n
\u2022 Competency-based Interview.<\/p>\n
\u2022 Technical Test.<\/p>\n
<\/p>\n
Special Notice<\/p>\n
Contract Status:<\/p>\n
LDC Band E Step 1 for 1 year with the possibility of further extension, subject to the<\/p>\n
availability of funds, satisfactory performance, and continuing need.<\/p>\n
Benefits:<\/p>\n
Band E Step 1, Monthly Salary from JD 897.00<\/p>\n
Other benefits include Medical Insurance. Dependency allowance is subject to eligibility.<\/p>\n
Department\/Office: IMTD\/ JFO Service Unit<\/p>\n
Duty Station: Zarka Area Office and to establish roster for other areas.<\/p>\n
Other information<\/p>\n
The applicant must have a valid driving license for Manual Gearbox is essential .<\/p>\n
Equivalency:<\/p>\n
When the minimum requirements are not fully met, the Director of Human Resources may<\/p>\n
exceptionally substitute part of the unmet requirements with a combination of relevant<\/p>\n
<\/p>\n
academic qualifications and progressive relevant work experience.<\/p>\n
NB: Work experience alone or formal qualifications with no relevant work experience are not<\/p>\n
considered an acceptable combination.<\/p>\n
General Information:<\/p>\n
\u0627\u0644\u0631\u062c\u0627\u0621 \u062a\u0642\u062f\u064a\u0645 \u0637\u0644\u0628\u0643 \u0628\u0627\u0644\u0644\u063a\u0629 \u0627\u0644\u0625\u0646\u062c\u0644\u064a\u0632\u064a\u0629 \u0648\u0645\u0644\u0626 \u0635\u0641\u062d\u0629 \u062e\u0637\u0627\u0628 \u0627\u0644\u062a\u063a\u0637\u064a\u0629 \u2022<\/p>\n
\u2022 This vacancy notice is open to internal and external candidates. Only candidates residing in<\/p>\n
Jordan, and within commuting distance of the duty station with authorization to work in the<\/p>\n
duty station at the time of application are eligible to apply. The Agency will not assume<\/p>\n
responsibility or accountability to support or facilitate the issuance of work permit in Jordan,<\/p>\n
and without a valid work permit, the appointment may be rescinded.<\/p>\n
\u2022 Since the Vacancy is an Area Staff post, the Agency will not provide coverage for relocation<\/p>\n
costs.<\/p>\n
\u2022 Preference will be given to registered Palestine refugees and candidates assisting the Agency<\/p>\n
to meet its commitment to gender parity. UNRWA welcomes applications from qualified<\/p>\n
candidates with disabilities.<\/p>\n
\u2022 UNRWA encourages applications from qualified and experienced women.<\/p>\n
\u2022 A roster may be created from the selection exercise, and successful candidates may become<\/p>\n
eligible for appointment to the same post or a similar post.<\/p>\n
\u2022 Only applications that have been fully completed in UNRWA's online e-recruitment system<\/p>\n
Inspira will be considered, and no late applications will be accepted. The PHP should be<\/p>\n
completed with full relevant work experience under the experience tabs as per the<\/p>\n
requirements in the Job Opening. All acquired university degrees must also be stated, if<\/p>\n
applicable. Applicants applying to positions for Grades 12 to 20 must submit a cover<\/p>\n
letter\/motivational statement in order to be considered. Additionally, providing incorrect or<\/p>\n
misleading information on an application will result in the immediate disqualification of a<\/p>\n
candidate.<\/p>\n
\u2022 For UNRWA internal staff, they are required to specify and include their current UNRWA<\/p>\n
grade level. To do so applicants should select under "Category" RLG, scroll down to see all<\/p>\n
categories, then select their local grade.<\/p>\n
\u2022 Advertisements published only in English will only accept applications in English, and<\/p>\n
Arabic submissions will not be considered.<\/p>\n
\u2022 The Agency may disqualify applicants whose name appears on the UN Sanctions List or a<\/p>\n
UN database of staff separated for reason of misconduct or of staff who separated whilst<\/p>\n
misconduct processes were pending.<\/p>\n
\u2022 UNRWA shares investigation and misconduct information with other UN Agencies, and<\/p>\n
<\/p>\n
past and prospective employers, about staff members who have been separated for<\/p>\n
misconduct, or who have separated whilst an investigation and\/or disciplinary process for<\/p>\n
misconduct is underway; and such persons may be prohibited from employment with the<\/p>\n
United Nations.<\/p>\n
\u2022 The Agency will immediately disqualify applicants who are ineligible for any reason in<\/p>\n
accordance with the Agency regulatory framework.<\/p>\n
\u2022 UNRWA is funded almost entirely by voluntary contributions from UN member states,<\/p>\n
regional bodies, business foundations and individual contributions. The mission of UNRWA<\/p>\n
is to help Palestine refugees achieve their full potential in human development under the<\/p>\n
difficult circumstances in which they live.<\/p>\n
\u2022 Applications from UNRWA staff member who had been demoted with deferred eligibility<\/p>\n
for promotion will not be considered.<\/p>\n
\u2022 Applications from Staff members who were recipients under the Early Voluntary Retirement<\/p>\n
or Exceptional Voluntary Separation Schemes will not be considered.<\/p>\n
\u2022 Applications from Internal candidate serving for less than one year in your current post will<\/p>\n
not be considered.<\/p>\n
\u2022 The Agency reserves the right not to make an appointment, to make an appointment at a<\/p>\n
lower grade, or to make an appointment with a modified job description or to change the<\/p>\n
contract Modality.<\/p>\n
\u2022 Provided very good understanding of the context of Palestine refugees and UNRWA<\/p>\n
operations.<\/p>\n
\u2022 A candidate is not eligible for consideration if he or she was short-listed and found not<\/p>\n
suitable for the same post within the previous 12 months unless the post description has since<\/p>\n
been altered by 30% or more, as determined by ODCS.<\/p>\n